Environment Watch Alert Definitions

This folder contains definition and Resolution documentation per each Alert deployed with Environment Watch.

Note: Environment Watch is currently only available for select customers as part of an advanced access program, and will be available for all Server customers as an optional feature in conjunction with the release of Server 2024 Patch 2. While we cannot guarantee inclusion during the advanced access phase, please contact Relativity Support through our Community Site if you are interested in getting advanced access to Environment Watch prior to the Server 2024 Patch 2 release.

Domain Alert Resolution
ADS Alerts Application Installation Manager is unhealthy Resolution: Application Installation Manager is unhealthy
Custom pages failed to install for at least one application Resolution: Custom pages failed to install for at least one application
Workspace upgrade failed Resolution: Workspace upgrade failed
Agents Alerts One or more agents are disabled Resolution: One or more agents are disabled
One or more agent servers have not been responding for n minutes Resolution: One or more agent servers have not been responding for n minutes
One or more Required Agents does not exist Resolution: One or more Required Agents does not exist
One or more Agent servers are not assigned to any active Resource Pools Resolution: One or more Agent servers are not assigned to any active Resource Pools
Billing and Licensing Alerts Relativity license will expire soon Resolution: Relativity license will expire soon
Billing agent is disabled Resolution: Billing agent is disabled
Relativity license has expired. You have less than 7 days before access to your Relativity environment is disabled Resolution: Relativity license has expired. You have less than 7 days before access to your Relativity environment is disabled
Telemetry metrics have not been transmitted in more than 24 hours. You have less than 7 days to correct the issue before Relativity access is disabled Resolution: Telemetry metrics have not been transmitted in more than 24 hours. You have less than 7 days to correct the issue before Relativity access is disabled
Billing Agent has failed in at least one workspace Resolution: Billing Agent has failed in at least one workspace
Processing license has expired Resolution: Processing license has expired
Configuration Alerts x509: certificate has expired or is not yet valid Resolution: x509: certificate has expired or is not yet valid
Instance in Developer Mode Resolution: Instance in Developer Mode
Custom Pages Alerts Custom Page Deployment Manager has not updated its status recently Resolution: Custom Page Deployment Manager has not updated its status recently
Data Store Alerts Primary SQL Server is inaccessible Resolution: Primary SQL Server is inaccessible
Data Transfer Alerts One or more Integration Points job are stuck Resolution: One or more Integration Points job are stuck
Integration Points Job Failure Resolution: Integration Points Job Failure
Developer Platform Alerts Bootstrap Failure Resolution: Bootstrap Failure
Eventing Alerts A RabbitMQ node is inactive Resolution: A RabbitMQ node is inactive.
File Storage Alerts One or more Fileshares are not accessible Resolution: One or more Fileshares are not accessible
BCP directory is not accessible Resolution: BCP directory is not accessible
Host Infrastructure Alerts One or more Resource Servers are inactive Resolution: One or more Resource Servers are inactive
Disk space utilization is above threshold on at least one host Resolution: Disk space utilization is above threshold on at least one host
Disk IO has been exceeding threshold on at least one host Resolution: Disk IO has been exceeding threshold on at least one host
Memory is exceeding threshold on at least one host Resolution: Memory is exceeding threshold on at least one host
CPU has been exceeding threshold on at least one host Resolution: CPU has been exceeding threshold on at least one host
Windows Service is stopped for at least one Resource Server Resolution: Windows Service is stopped for at least one Resource Server
Monitoring Alerts InfraWatch monitoring agent is offline for at least one host Resolution: InfraWatch monitoring agent is offline for at least one host
Service Host Alerts HTTP API - at least one endpoint is not responding Resolution: HTTP API - at least one endpoint is not responding
HTTP Health Check - at least one application endpoint failed Resolution: HTTP Health Check - at least one application endpoint failed
One or more expected Kepler application services are not available Resolution: One or more expected Kepler application services are not available
Kepler service failed to start after three attempts Resolution: Kepler service failed to start after three attempts