62c62344-a15e-404b-8057-48e5ae7eb9a9
Custom Page Deployment Manager has not updated its status recently
Description
This alert is active when at least 1 Custom Page Deployment Manager agent has
not updated for 3 or more minutes. Normally, the "kCura Web Processing Manager" Windows service
will periodically update these agents. These updates consist of checking if the agent has been deleted,
setting the enabled status, logging level, and interval, updating the Agents table in the EDDS database,
and replacing the currently running agent if a new version has been uploaded to Relativity. If the alert
is active, then these updates have not taken place within the last 3 minutes and the agent may be the wrong
version or have the wrong settings.
Alert Details
Alert ID: 62c62344-a15e-404b-8057-48e5ae7eb9a9
Tags:
- FeatureDomain:Custom Pages
- PageType:SavedSearch
- PageID:cada4792-9aae-449e-832b-936b68f99816
- CreatedBy:Relativity
- Resolution
Metric/Log/Trace Details
Metric Name: relsvr.agent.updating
Metric Description: Whether the agent has updated in the last 3 minutes
Metric Attributes:
Attribute Name |
Description |
Value |
labels.application_name |
Application Name |
Name of the Relativity application the agent comes from or Environment Administration & Operations for default applications |
labels.name |
Name of the metric |
|
labels.relsvr_system |
System Name |
Agents |
labels.relsvr_subsystem |
Subsystem Name |
|
labels.relsvr_agent_name |
Name of the agent that is not updating |
|
labels.message |
A string containing the server name, agent name, time of the last update from the agent, whether the agent is enabled, and the agent run interval |
|
labels.relsvr_server_name |
The name of the Web Background Processing server |
|
labels.relsvr_server_state |
Whether the resource server is active |
|
labels.relsvr_agent_status |
The current status of the agent |
Not updating |
labels.relsvr_agent_type_name |
The name of the agent type of the stale agent |
|
labels.relsvr_agent_type_guid |
The GUID of the agent type of the stale agent |
|
Rule details
Alert Condition Description:
Name |
Value |
Description |
Rule Type |
Elastic Query |
|
Data View |
metrics-* |
|
Filter Query |
relsvr.agent.updating: 0 and labels.relsvr_agent_type_guid: BC5A8102-C038-432E-B3A7-C34C86412996 |
If the agent has not updated in the last 3 min |
Group |
Count |
|
Threshold |
> 0 |
If any agents are stale |
Time Window |
Last 1 min |
|
Frequency |
3 min |
|
Requires User Intervention
- No: define time window before the alert fires
- Min time before the alert is active/inactive: 3 minutes
Visualization link
Kibana saved search link called "[Relativity] Custom Page Deployment Managers without recent updates"
The "One or more agents are disabled" alert and/or the "One or more resource servers are inactive" alert are likely to also be triggered.