f31b8f32-ac7c-4e6f-9985-6018658b6fb5
Workspace upgrade failed
Description
This alert is triggered when an error occurs upgrading workspace data or an application.
Resolution Guidance
Impact When Active
- System/User Experience Impact While Alert Is Active:
- Definite Impact: Users are unable to perform any workspace-related tasks within the application.
- Possible/Likely Impact: Certain application features or integrations may not function correctly.
How To Resolve
- Go to the backend of the Relativity instance.
- Verify the 'kCura Service Host Manager' Windows service is running.
- If any one application is not working, restart the 'kCura Service Host Manager' Windows service.
- Wait for 6 min so that all applications/services are deleted and re-created.
- Refresh Kibana browser and the alert will be recovered.
Alert Details
The alert is active when an error occurs upgrading workspace data or an application.
Alert Condition Details
Name |
Value |
Description |
Rule Type |
Log threshold |
|
Data View |
Logs-* |
|
Filter Query |
When the count OF LOG ENTRIES with a message that matches Relativity.Data.WorkspaceUpgradeException |
|
Threshold |
> 0 |
Count greater than 0, alert triggers |
Time Window |
1 hour |
Verified data for last 1 hour |
Frequency |
1 min |
Checks for every 1 min |