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Workspace upgrade failed
Description
This alert is triggered when an error occurs upgrading workspace data or an application.
Resolution Guidance
Impact When Active
- System/User Experience Impact While Alert Is Active:
- Definite Impact: Users are unable to perform any workspace-related tasks within the application.
- Possible/Likely Impact: Certain application features or integrations may not function correctly.
How To Resolve
- Go to the backend of the Relativity instance.
- Verify the 'kCura Service Host Manager' Windows service is running.
- If any one application is not working, restart the 'kCura Service Host Manager' Windows service.
- Wait for 6 min so that all applications/services are deleted and re-created.
- Refresh Kibana browser and the alert will be recovered.
Alert Details
The alert is active when an error occurs upgrading workspace data or an application.
Alert Condition Details
| Name | Value | Description |
|---|---|---|
| Rule Type | Log threshold | |
| Data View | Logs-* | |
| Filter Query | When the count OF LOG ENTRIES with a message that matches Relativity.Data.WorkspaceUpgradeException | |
| Threshold | > 0 | Count greater than 0, alert triggers |
| Time Window | 1 hour | Verified data for last 1 hour |
| Frequency | 1 min | Checks for every 1 min |
