Billing agent is disabled

Description

The alert is active when Billing agent is disabled.

Alert Details

Alert ID: d33236f4-4431-4d53-aa4e-299bc70caead

Tags: Each tag should follow "key:value" format.

  • FeatureDomain:Billing and Licensing
  • PageType:RelativityTab
  • PageID:
  • CreatedBy:Relativity
  • ResolutionText:Go to the Agents tab and filter for Billing agent for which the Enabled value is No. Enable them, if necessary
  • Resolution

Metric/Log/Trace Details

Metric Name: relsvr.agent.disabled

Metric Attributes:

Attribute Name Description Value
labels.agent_name Relativity Agent Name Billing Agent
labels.agent_type_name Relativity Agent Type
labels.application_name Application Name Environment Administration & Operations
labels.exception_message Any exception message on Agent
labels.message Message describes the issue Billing Agent is disabled.
labels.name Name of metric Agent Disabled
labels.relsvr_artifact_id Relativity agent artifact Id
labels.relsvr_subsystem Agent Name Billing Agent
labels.relsvr_system System name Agents

Rule details

Alert Condition Description: Alert triggers on disabled agent count greater than 0 for last 30 seconds.

Name Value Description
Rule Type Elastic Query
Data View metrics-*
Filter Query relsvr.agent.disabled : 1 and labels.agent_type_name:"Billing Agent" Agent should be disabled
Group Count number of agent disabled
Threshold > 0 Count greater than 0, alert triggers
Time Window 1 min Verified data for last 1 minute
Frequency 30 sec Checks for each 30 seconds

Requires User Intervention

  • Yes: alert immediately
    • Min time before the alert is active/inactive: 90 seconds

Relativity link to Agents Tab

Host Heartbeat alert should not be in active state.