1b3b3a99-5c2e-4b5d-8ee6-a6d8b77de3d9
One or more Resource Servers are inactive
Description
The alert is true if the 'Status' field = "Inactive" for any Servers.
Alert Details
Alert ID: 1b3b3a99-5c2e-4b5d-8ee6-a6d8b77de3d9
Tags:
Each tag should follow "key:value" format.
- FeatureDomain:Host Infrastructure
- PageType:RelativityTab
- PageID:Servers::Inactive Servers
- CreatedBy:Relativity
- ResolutionText:Go to the Servers tab, locate any server that has a status of Inactive, open it, and edit the Status field to be Active.
- Resolution
Metric/Log/Trace Details
Metric Name: relsvr.server.inactive
Metric Attributes:
Attribute Name |
Description |
Value |
labels.application_name |
Application Name |
Environment Administration & Operations |
labels.message |
Message describes the issue |
The [Resource server type] Resource Server (ArtifactID: [Resource Server Artifact Id]) [Resource Server Name] is inactive. |
labels.name |
Name of metric |
Server Inactive |
labels.relsvr_artifact_id |
Resource Server Artifact Id |
|
labels.relsvr_subsystem |
Resource Server Name |
|
labels.relsvr_system |
System name |
Resource Servers |
Rule details
Alert Condition Description: Alert triggers on inactive resource server count greater than 0 for last 30 seconds.
Name |
Value |
Description |
Rule Type |
Elastic Query |
|
Data View |
metrics-* |
|
Filter Query |
relsvr.server.inactive : 1 |
Resource Server is inactive |
Group |
Count |
number of inactive resource servers |
Threshold |
> 0 |
Count greter than 0, alert triggers |
Time Window |
1 m |
Verified data for last 1 minute |
Frequency |
30 sec |
Checks for each 30 seconds |
Requires User Intervention
- Yes: alert immediately
- Min time before the alert is active/inactive: 90 seconds
Visualization link
Relativity link to Servers Tab
- Host Heartbeat alert should not be in active state.
- If resource server is associated with below window services, then "Windows Service is stopped for at least one Resource Server" alert should fire
- kCura EDDS Agent Manager
- kCura EDDS Web Processing Manager
- kCura Service Host Manager
- QueueManager
- Relativity Secret Store
- RabbitMQ
- W3SVC