One or More Integration Points Jobs Are Stuck

Description

An alert is triggered when one or more Integration Points jobs are stuck. This indicates that the jobs are unable to progress or complete as expected.

Resolution Guidance

Impact When Active

• The import/export job will remain in a pending state and will not be processed.

How To Resolve

• Verify that at least one Integration Points Agent has been added to the Agent server and the active Resource Pool. If missing, create a new Integration Points Agent:

  • Navigate to the Agent page.
  • Click the New Agent button.
  • Choose Integration Point Agent as the Agent Type.
  • Select the appropriate Agent Server.

• Enable the Integration Point Agent if it is disabled.

Alert Details

Alert Condition Details

Name	Value
Rule Type	Elastic Query
Data View	metrics-*
Filter Query	relsvr.rip.stuck_jobs : *
Group	Count
Threshold	> 0
Time Window	30 min
Frequency	10 min

Alert Metric Details

Metric Name:
relsvr.rip.stuck_jobs

Metric Description:
Displays the total number of jobs that are currently stuck, providing insight into any jobs that are not progressing as expected.

Metric Attributes:

Attribute Name	Description
labels.relsvr_agent_name	Agent Name
labels.relsvr_host_installed_products	Products installed
labels.relsvr_server_type	Servers to be verified
labels.service_namespace	Service name