One or More Integration Points Jobs Are Stuck

Description

An alert is triggered when one or more Integration Points jobs are stuck. This indicates that the jobs are unable to progress or complete as expected.

Resolution Guidance

Impact When Active

  • The import/export job will remain in a pending state and will not be processed.

How To Resolve

  • Verify that at least one Integration Points Agent has been added to the Agent server and the active Resource Pool. If missing, create a new Integration Points Agent:

    • Navigate to the Agent page.
    • Click the New Agent button.
    • Choose Integration Point Agent as the Agent Type.
    • Select the appropriate Agent Server.

  • Enable the Integration Point Agent if it is disabled.

Alert Details

Alert Condition Details

Name Value Description
Rule Type Elastic Query
Data View metrics-*
Filter Query relsvr.rip.stuck_jobs : * Integration Points stuck job exists
Group Count Above 0 documents
Threshold > 0 Count greater than 0 triggers the alert
Time Window 30 min Evaluates data from the last 30 minutes
Frequency 10 min Checks every 10 minutes

Alert Metric Details

Metric Name:
relsvr.rip.stuck_jobs

Metric Description:
Displays the total number of jobs that are currently stuck, providing insight into any jobs that are not progressing as expected.

Metric Attributes:

Attribute Name Description Value
labels.relsvr_agent_name Agent Name Integration Points Agent
labels.relsvr_host_installed_products Products installed Invariant Queue Manager, Invariant Worker, Agent, Secret Store, Service Bus, Service Host, SQL Primary, Web
labels.relsvr_server_type Servers to be verified Agent, Invariant Queue Manager, Invariant Worker, SQL Primary, Secret Store, Service Bus, Service Host, Web
labels.service_namespace Service name relsvr.infrawatch