Resolution: One or more Integration Points job are stuck
Content owner Environment watch
Team Server Relativity
Status Pending
Last reviewed date 12-JAN-2025
Rollout date TBD

When to Use

This alert indicates an Integration Points job is executing but unable to complete.

Audience

Site services

Prerequisites

  • At leat one or more agents must be available to pick up the Job
  • Correct authorization

Procedures

Verify that at least one Integration Points Agent has been added to the Agent server and the active Resource Pool; if missing, create a new Integration Points Agent by following the necessary steps:

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1. Navigate to the Agent page.
2. Click the "New Agent" button.
3. Choose "Integration Point Agent" as the Agent Type.
4. Select the Agent Server type.
  • Enable the Integration Point Agent if it is disabled.