Bootstrap Failure

Description

This alert is triggered when a Relativity service is starting up, and fails to initialize an essential component. Here are a few of the essential components:

• The SQL connection used by the Relativity service
• The component used to read instance settings

Resolution Guidance

Impact When Active

• A BootstrapException logged in the Windows event logs indicates a fatal error initializing essential components during startup of a Relativity Service.
• This error suggests a critical issue that requires immediate attention.
• Due to this error, workspaces may not appear after logging in.
• Consequently, there will be issues with running any application functionality.

How To Resolve

• Go to the backend of the Relativity instance.
• Locate 'kCura Service Host Manager' Windows service is up and running
• If any one application/service is not working, restart the 'kCura Service Host Manager' Windows service.
• Wait for 5 min so that all applications/services are deleted and recreated.
• If the error still persists, please contact customer support, since it's a bootstrapping error.

Alert Details

The alert is active for the following condition in Relativity:

• When a BootstrapException is logged in the Windows event logs. This indicates a fatal error during the bootstrapping process, suggesting a critical issue that requires immediate attention.

Alert Condition Details