Resolution: Kepler service failed to start after three attempts

When to Use

Use this procedure when responding to a "Kepler service failed to start after three attempts" alert notification.

This alert indicates that Kepler service failed to start after three attempts.

Site services, Server support.

Backend access to the Relativity instance SQL access for the Relativity instance

Go to the Backend of the Relativity instance.
Locate 'kCura Service Host Manager' windows service is up and running
If any one application not working re-run the 'kCura Service Host Manager' window service.
Wait for 6 min so that all applications/services are deleted and re-created.
Refresh Kibana browser and the alert will be recovered.

Feedback

Why was this not helpful?

Check one that applies.

I could not find the information I was looking for.

The information was incorrect.

The instructions are confusing or unclear.

The instructions did not work.