Resolution: Custom Page Deployment Manager has not updated its status recently

Content owner
Team	Server-Platform-Core
Status	Pending
Last reviewed date
Rollout date

When to Use

Use this procedure when responding to a "Custom Page Deployment Manager has not updated its status recently" alert notification. This alert indicates that one or more Custom Page Deployment Manager agents has not recently updated its status.

Audience

Site services, Server support.

Prerequisites

Relativity System Admin access to view and enable agents and access to view and edit resource servers. Access to the Web server backends.

Procedures

1. Navigate to the "[Relativity] Custom Page Deployment Managers without recent updates" saved search in Kibana.
2. Identify the Custom Page Deployment Manager agents that are not updating:
   1. Go to Relativity Agents tab.
   2. Check if any Custom Page Deployment Manager agents have an Enabled value of No.
   3. Enable any agents that have an Enabled value of No.
3. Identify whether the "kCura EDDS Web Processing Manager" Windows service is executing:
   1. Navigate to the "[Relativity] Windows Services" dashboard in Kibana.
   2. Find any "kCura EDDS Web Processing Manager" entry where "Is Service Running" has the value "No".
4. Restart each Windows service where the "Is Service Running" value is "No":
   1. Log into each problematic Web Server identified in step 3.
   2. Open the Windows services and check the status of the kCura EDDS Web Processing Manager.
   3. Start the Service if it is not running.