One or more expected Kepler application services are not available

Description

Alert is active for below conditions in Relativity:

  • when one or more expected Kepler application services are not available

Alert Details

Alert ID: d6abfd22-1193-4351-ac59-b0c23a1be63b

Tags: Each tag should follow "key:value" format.

  • FeatureDomain:Service Host
  • PageType:Dashboard
  • PageID:7e6aa709-13ee-42f5-ac1f-8c5d50c3247c
  • CreatedBy:Relativity
  • ResolutionText:Restart 'kCura Service Host Manager' Windows service
  • Resolution

Metric/Log/Trace Details

Metrics Name: relsvr.service_host.processes.total_count, relsvr.service_host.processes.running_count, relsvr.service_host.processes.excluded_count

Rule details

Alert Condition Description: Alert triggers when one or more expected Kepler application services are not available.

|Name|Value|Description| |-|-|-| |Rule Type| Elastic Query|| |Data View| metrics-*|| |Filter Query|message: relsvr.service_host.processes.total_count : *|{ "script": { "script": { "source": "doc['relsvr.service_host.processes.total_count'].value != (doc['relsvr.service_host.processes.running_count'].value) + (doc['relsvr.service_host.processes.excluded_count'].value)", "lang": "painless" } } }| |Group| Count|| |Threshold| > 0| Count greater than 0, alert triggers| |Time Window| 5 min| Verified data for last 5 minutes| |Frequency| 1 min|Checks for every 1 minute|

Requires User Intervention

  • Yes: Restart 'kCura Service Host Manager' Windows service
    • Min time before the alert is active/inactive: 5 min

Kibana Dashboard Kepler Service Overview Link

Host Heartbeat alert should not be in active state.