Resolution: One or more agent servers have not been responding for n minutes

Content owner
Team	server-architects
Status	Pending
Last reviewed date
Rollout date

When to Use

Use this procedure when responding to a "One or more agent servers have not been responding for n minutes" alert notification.

This alert indicates that one or more agent server is not responding for n minutes.

Audience

Site services, Server support.

Prerequisites

Access to the 'kCura EDDS Agent Manager' Windows service.

Procedures

• From the [Relativity]Windows Services Dashboard in Kibana, identify the server in which the 'kCura EDDS Agent Manager' Windows service is not running.
• Open Windows Services
• Identify 'kCura EDDS Agent Manager' Windows service
• Verify the 'kCura EDDS Agent Manager' Windows service is running