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Processing license has expired
Description
This alert is triggered when Processing license expiration date is equal to or greater than the current date.
Resolution Guidance
Impact When Active
New processing sets cannot be created, and actions such as publishing data or initiating inventory/discovery jobs will be unavailable. Existing processing sets will remain visible but will be non-functional.
How To Resolve
To resolve this error, contact Relativity Support or an administrator from your organization to proceed with the license renewal. Steps to apply/renew the Processing License in Relativity
Log in to Relativity.
Navigate to the License tab.
Click on the row labeled Processing to display the License details page.
Click Request License Key to display a pop-up with the request key.
Select the Request Key text, right-click on it, and then click Copy to copy the text to your clipboard.
Paste the text into an email message and submit it as a support ticket using this link: here. Support will process your request key and send you an email containing your activation key.
Once you have received License Key from Relativity, you can apply it through the License details page. Navigate back to the license details page mentioned in step 3.
Click Apply License Key to display a pop-up window.
Copy the license activation key received in the email message sent by Customer Support. Paste it into the License Key box in the pop-up window. Ensure there are no unintended spaces or line breaks before or after the license key.
Click Apply. The display will automatically update with your new license specifications.
Note: If Relativity displays an error message, verify that you copied the activation correctly.
You can also try..
- If the new license key does not apply correctly, verify that the system date and time are accurate on both the application and database servers. License validation may fail if there is a time mismatch.
- If you recently renewed your license but still see the expiration message, try clearing cache and restarting IIS.
- If errors persist, notify the Relativity Support contact that issued your license key.
Alert Details
Alert Condition Details
| Name | Value | Description |
|---|---|---|
| Rule Type | Metric threshold | |
| Filter Query | labels.application_guid: "ED0E23F9-DA60-4298-AF9A-AE6A9B6A9319" | Processing Application |
| Group | min | Min of days to expire license |
| Threshold | < 1 | Min of expire days less than 1, alert triggers |
| Time Window | 30 min | Verified data for last 30 minutes |
| Frequency | 1 min | Checks for each 1 minute |
Alert Metric Details
Metric Name: relsvr.license.expires_days
Metric Description:
Metric Attributes:
| Attribute Name | Description | Value |
|---|---|---|
| labels.application_name | Application Name | System/Processing |
| labels.application_guid | Application GUID | |
| labels.name | License Expires within N days | |
| labels.relsvr_system | License Manager Application | |
| labels.relsvr_subsystem | License management application | |
| labels.message | Message describes the license expiration details |
