733face2-4aae-46a2-9586-2f90dfa56f1a
Resolution: Processing license has expired
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Content owner |
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Team |
server-architects |
Status |
Pending |
Last reviewed date |
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Rollout date |
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When to Use
- For JIRA Service Desk incidents, "License Expired"
- Use this procedure when responding to a "Processing license has expired" alert notification.
- For general Processing license expirations
Audience
Site services.
Prerequisites
Access to License Manager - https://licensemanager.kcura.corp/
Front end access to Relativity instance
Procedures
- Updating an Existing License
- Take a Backup of License Table
- Delete the Existing License that is to be replaced (from SQL primary database)
- Generate and Apply New Licenses
- Backout Procedure (if necessary)