Integration Points Job Failure

Description

The alert is active when a valid instance value is missing in the instance settings for Integration Points. It also triggers when the source and destination fields lack assigned control numbers.

Resolution Guidance

Impact When Active

  • Import/Export job failures while running the job

How To Resolve

  • Verify Instance Settings for Integration:

    1. Navigate to the Instance Settings tab.
    2. Search for:
      • Name: RelativityInstanceURL
      • Section: Relativity.Core
      • Cross-reference this value with the current instance URL configuration.
    3. Search for:
      • Name: WEBAPI
      • Section: Integration
      • Check if the URL follows the standard format (e.g., starts with http:// or https://).

  • Validate Field Mapping:

    1. Navigate to the Integration Points section.
    2. Initiate the creation of a new Integration Job.
    3. Complete Connect to Source sections and proceed to the Field Mapping stage.
    4. In the Field Mapping section, ensure that each Source Field is accurately mapped to the corresponding Destination Field, aligning both the field names and object types.

Alert Details

Alert Condition Details

Name Value Description
Rule Type Elastic Query
Data View metrics-*
Filter Query (relsvr.rip.job.relativity_sync : * and (labels.relsvr_rip_job_end_status_saved_search_natives_and_metadata: "Failed" or labels.job_end_status_saved_search_images: "Failed")) or (relsvr.rip.job.counter : * and (labels.name : "relsvr.rip.job.failed.count.ImportLoadFile" or labels.name : "relsvr.rip.job.validation_failed.count.ImportLoadFile")) Integration Points import/export job failure
Group Count Above 0 documents
Threshold > 0 Count greater than 0 triggers the alert
Time Window 30 min Evaluates data from the last 30 minutes
Frequency 10 min Checks every 10 minutes

Alert Metric Details

Metric Name:
relsvr.rip.job.relativity_sync, relsvr.rip.job.counter

Metric Description:
Tracks the number of Integration Points jobs that have failed, helping to monitor data transfer reliability and identify misconfigurations or missing mappings.

Metric Attributes:

Attribute Name Description Value
labels.relsvr.rip.job.end_status_saved_search_natives_and_metadata Integration Points export-to-workspace job end status Failed
labels.name Integration Points import job end status Job Failed and Job Validation Failed
labels.executing_application Application Name Integration Points
labels.relsvr_rip_job_execution_status RIP Job Status Completed / Failed / Validation Failed