Integration Points Job Failure

Description

The alert is active when a valid instance value is missing in the instance settings for Integration Points. It also triggers when the source and destination fields lack assigned control numbers.

Resolution Guidance

Import/Export job failures while running the job

How To Resolve

Verify Instance Settings for Integration:
1. Navigate to the Instance Settings tab.
2. Search for:
  - Name: RelativityInstanceURL
  - Section: Relativity.Core
  - Cross-reference this value with the current instance URL configuration.
3. Search for:
  - Name: WEBAPI
  - Section: Integration
  - Check if the URL follows the standard format (e.g., starts with http:// or https://).
Validate Field Mapping:
1. Navigate to the Integration Points section.
2. Initiate the creation of a new Integration Job.
3. Complete Connect to Source sections and proceed to the Field Mapping stage.
4. In the Field Mapping section, ensure that each Source Field is accurately mapped to the corresponding Destination Field, aligning both the field names and object types.

Alert Details

Alert Condition Details

Name	Value	Description
Rule Type	Elastic Query
Data View	metrics-*
Filter Query	(relsvr.rip.job.relativity_sync : * and (labels.relsvr_rip_job_end_status_saved_search_natives_and_metadata: "Failed" or labels.job_end_status_saved_search_images: "Failed")) or (relsvr.rip.job.counter : * and (labels.name : "relsvr.rip.job.failed.count.ImportLoadFile" or labels.name : "relsvr.rip.job.validation_failed.count.ImportLoadFile"))	Integration Points import/export job failure
Group	Count	Above 0 documents
Threshold	> 0	Count greater than 0 triggers the alert
Time Window	30 min	Evaluates data from the last 30 minutes
Frequency	10 min	Checks every 10 minutes

Alert Metric Details

Metric Name:
relsvr.rip.job.relativity_sync, relsvr.rip.job.counter

Metric Description:
Tracks the number of Integration Points jobs that have failed, helping to monitor data transfer reliability and identify misconfigurations or missing mappings.

Metric Attributes:

Attribute Name	Description	Value
labels.relsvr.rip.job.end_status_saved_search_natives_and_metadata	Integration Points export-to-workspace job end status	Failed
labels.name	Integration Points import job end status	Job Failed and Job Validation Failed
labels.executing_application	Application Name	Integration Points
labels.relsvr_rip_job_execution_status	RIP Job Status	Completed / Failed / Validation Failed