Resolution: Integration Points Job Failure

Content owner	Environment watch
Team	Server Relativity
Status	Completed
Last reviewed date	07-FEB-2025
Rollout date	TBD

When to Use

Use this procedure when responding to a "Integration Points job failure" alert notification.

This alert indicates that an Integration Points job has failed and requires troubleshooting.

Audience

Site services

Prerequisites

• All required instance values for integration points must be set in the instance settings.
• All mapping fields must be correctly mapped.
• Correct authorization

Procedures

• Verify Instance Settings for Integration:

  1. Navigate to the Instance Settings tab.
  2. Search for RelativityInstanceURL and ensure the internal URL is set correctly.
  3. Search for WEBAPI under the Integration section and verify that it contains the correct value.

• Validate Field Mapping:

  1. Navigate to the Integration Points section.
  2. Create a new Integration Job.
  3. Fill in all required sections and proceed to Field Mapping.
  4. Ensure all required fields are mapped correctly.

• If issue is not resolved, please visit Job History or Error Tab in Relativity web.