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One or more Resource Servers are inactive
Description
This alert is triggered when any server's 'Status' field is marked as 'Inactive', indicating potential unavailability or failure of that server.
Resolution Guidance
Impact When Active
Inactive Resource Servers will not function as expected. If the Resource Server is not expected to perform any functions within a Resource Pool, then having a status of Inactive will have no impact on your environment.
How To Resolve
- Log into Relativity.
- Go to the Servers tab.
- Locate any server that has a status of Inactive.
- Open it, and edit the Status field to be Active.
Alert Details
Alert Condition Details
| Name | Value | Description |
|---|---|---|
| Rule Type | Elastic Query | |
| Data View | metrics-* | |
| Filter Query | relsvr.server.inactive : 1 | Resource Server is inactive |
| Group | Count | number of inactive resource servers |
| Threshold | > 0 | Count greter than 0, alert triggers |
| Time Window | 1 m | Verified data for last 1 minute |
| Frequency | 30 sec | Checks for each 30 seconds |
Alert Metric Details
Metric Name: relsvr.server.inactive
Metric Description: Alert triggers on inactive resource server count greater than 0 for last 30 seconds.
Metric Attributes:
| Attribute Name | Description | Value |
|---|---|---|
| labels.application_name | Application Name | Environment Administration & Operations |
| labels.message | Message describes the issue | The [Resource server type] Resource Server (ArtifactID: [Resource Server Artifact Id]) [Resource Server Name] is inactive. |
| labels.name | Name of metric | Server Inactive |
| labels.relsvr_artifact_id | Resource Server Artifact Id | |
| labels.relsvr_subsystem | Resource Server Name | |
| labels.relsvr_system | System name | Resource Servers |
