a77749ad-b376-4605-894b-68d21fcc3c55
Resolution: Relativity license will expire soon
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Content owner |
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Team |
server-architects |
Status |
Pending |
Last reviewed date |
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Rollout date |
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When to Use
- For JIRA Service Desk incidents, "License Expires within 30 days"
- Use this procedure when responding to a "Relativity license will expire soon" alert notification.
- For general Relativity license expirations
Audience
Site services.
Prerequisites
Access to License Manager - https://licensemanager.kcura.corp/
Front end access to Relativity instance
Procedures
- Updating an Existing License
- Take a Backup of License Table
- Delete the Existing License that is to be replaced (from SQL primary database)
- Generate and Apply New Licenses
- Backout Procedure (if necessary)