Resolution: Relativity license has expired. You have less than 7 days before access to your Relativity environment is disabled

Content owner
Team	server-architects
Status	Pending
Last reviewed date
Rollout date

When to Use

• For JIRA Service Desk incidents, "License Expired"
• Use this procedure when responding to a "Relativity license has expired" alert notification.
• For general Relativity license expirations

Audience

Site services.

Prerequisites

Access to License Manager - https://licensemanager.kcura.corp/

Front end access to Relativity instance

Procedures

• Updating an Existing License
  • Take a Backup of License Table
  • Delete the Existing License that is to be replaced (from SQL primary database)
  • Generate and Apply New Licenses
  • Backout Procedure (if necessary)