Application Installation Manager is unhealthy

Description

This alert is triggered when a Relativity application fails to install or deploy successfully within an environment. This may occur due to missing dependencies, configuration issues, or permission errors. A failed installation can prevent the application from functioning as intended.

Resolution Guidance

Impact When Active

• Relativity applications and custom solutions cannot be installed, upgraded, or uninstalled.
• Deployment of event handlers, custom pages, or agents may fail, especially during workspace or application setup.

How To Resolve

• Click on the Alert link in Relativity to go to the Kibana search named [Relativity] Application Installation Manager is unhealthy to view relevant logs and metrics.
• Review the logs for errors or exceptions related to application installation failures.
• Take appropriate action based on the identified error — this may include correcting configuration, resolving permission issues, etc.
• Ensure the Application Installation Manager agent is enabled and actively checking in.

Alert Details

Alert Condition Details

Name	Value	Description
Rule Type	Log threshold
Data View	logs-*
Filter Query	labels.event_type : "health_check" AND labels.event_source : "relsvr.ads.application.install" AND labels.name : "relsvr.ads.application.install.failed"	Application installation failure
Group	Count	Count of "relsvr.ads.application.install.failed" health check records
Threshold	> 0	Count > 0, alert triggers
Time Window	1 hour	Verified data for last 1 hour
Frequency	1 min	Checks for each 1 minute

Alert Metric Details

Metric Name:

Metric Description: Alert triggers on Application installation failure.

Metric Attributes:

Attribute Name	Description	Value
labels.event_source	Event Source Name	relsvr.ads.application.install
labels.event_type	Event Type	health_check
labels.name	Health Check Name	relsvr.ads.application.install.failed
labels.status_state	unhealthy/healthy	unhealthy