Environment Watch Alert Definitions

This folder contains definition and Resolution documentation per each Alert deployed with Environment Watch.

Environment Watch is currently only available for select customers as part of an advanced access program, and will be available for all Server customers as an optional feature in conjunction with the release of Server 2024 Patch 2. While we cannot guarantee inclusion during the advanced access phase, please contact Relativity Support through our Community Site if you are interested in getting advanced access to Environment Watch prior to the Server 2024 Patch 2 release.

DomainAlert
ADS Alerts Application Installation Manager is unhealthy
Custom pages failed to install for at least one application
Workspace upgrade failed
Agents AlertsOne or more agents are disabled
One or more agent servers have not been responding for [n] minutes
One or more Required Agents does not exist
One or more Agent servers are not assigned to any active Resource Pools
Billing and Licensing AlertsRelativity license will expire soon
Processing License will expire soon
Billing agent is disabled
Relativity license has expired. You have less than 7 days before access to your Relativity environment is disabled
Telemetry metrics have not been transmitted in more than 24 hours. You have less than 7 days to correct the issue before Relativity access is disabled
Billing Agent has failed in at least one workspace
Processing license has expired
Configuration Alertsx509: certificate has expired or is not yet valid
Instance in Developer Mode
Custom Pages AlertsCustom Page Deployment Manager has not updated its status recently
Data Store AlertsPrimary SQL Server is inaccessible
Data Transfer AlertsOne or More Integration Points Jobs Are Stuck
Integration Points Job Failure
Developer Platform AlertsBootstrap Failure
Eventing AlertsA RabbitMQ node is inactive
File Storage AlertsOne or more Fileshares are not accessible
BCP Directory Is Not Accessible
Host Infrastructure AlertsOne or more Resource Servers are inactive
Disk space utilization is above threshold on at least one host
Disk IO has been exceeding threshold on at least one host
Memory is exceeding threshold on at least one host
CPU has been exceeding threshold on at least one host
Windows Service is stopped for at least one Resource Server
TLS certificate validation errors have occurred
Analytics engine heap memory exceeds 95% on at least one host
Monitoring AlertsEnvironment Watch monitoring agent is offline for at least one host
Service Host AlertsHTTP API - at least one endpoint is not responding
HTTP Health Check - at least one application endpoint failed
One or more expected Kepler application services are not available
Kepler service failed to start after three attempts
 
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