Environment Watch Alert Definitions

This folder contains definition and Resolution documentation per each Alert deployed with Environment Watch.

Environment Watch is currently only available for select customers as part of an advanced access program, and will be available for all Server customers as an optional feature in conjunction with the release of Server 2024 Patch 2. While we cannot guarantee inclusion during the advanced access phase, please contact Relativity Support through our Community Site if you are interested in getting advanced access to Environment Watch prior to the Server 2024 Patch 2 release.

Domain	Alert
ADS Alerts	Application Installation Manager is unhealthy
	Resolution: Custom pages failed to install for at least one application
	Workspace upgrade failed
Agents Alerts	One or more agents are disabled
	One or more agent servers have not been responding for [n] minutes
	One or more Required Agents does not exist
	One or more Agent servers are not assigned to any active Resource Pools
Billing and Licensing Alerts	Relativity license will expire soon
	Processing License will expire soon
	Billing agent is disabled
	Alert: Relativity license has expired. You have less than 7 days before access to your Relativity environment is disabled
	Telemetry metrics have not been transmitted in more than 24 hours. You have less than 7 days to correct the issue before Relativity access is disabled
	Billing Agent has failed in at least one workspace
	Processing license has expired
Configuration Alerts	Resolution: x509: certificate has expired or is not yet valid
	Alert: Instance in Developer Mode
Custom Pages Alerts	Custom Page Deployment Manager has not updated its status recently
Data Store Alerts	Primary SQL Server is inaccessible
Data Transfer Alerts	One or More Integration Points Jobs Are Stuck
	Integration Points Job Failure
Developer Platform Alerts	Bootstrap Failure
Eventing Alerts	A RabbitMQ node is inactive
File Storage Alerts	Resolution: One or more Fileshares are not accessible
	BCP Directory Is Not Accessible
Host Infrastructure Alerts	One or more Resource Servers are inactive
	Resolution: Disk space utilization is above threshold on at least one host
	Resolution: Disk IO has been exceeding threshold on at least one host
	Resolution: Memory is exceeding threshold on at least one host
	Resolution: CPU has been exceeding threshold on at least one host
	Resolution: Windows Service is stopped for at least one Resource Server
	TLS certificate validation errors have occurred
	Analytics engine heap memory exceeds 95% on at least one host
Monitoring Alerts	Environment Watch monitoring agent is offline for at least one host
Service Host Alerts	Resolution: HTTP API - at least one endpoint is not responding
	HTTP Health Check - at least one application endpoint failed
	One or more expected Kepler application services are not available
	Kepler service failed to start after three attempts