Express Transfer connectivity check

Connectivity check ensures that the Express Transfer desktop application authenticates and successfully accesses the Internet, the necessary ports, and the Import/Export application to transfer data. This check runs automatically when you activate Express Transfer from the Import/Export application within RelativityOne. You can also manually perform a connectivity check at any time, even when there are active transfers.

The following checks occur during the connectivity check process:

Connectivity check	Description
Internet connection	Confirms your system is connected to the internet. If this step fails, there is either no internet connection available or the proxy or firewall is blocking the connection for Express Transfer. Contact your IT department for help.
Access to Express Transfer gateway	Confirms Express Transfer successfully set up all ports needed to connect to your specific region. If this step fails, contact your IT department for help.
Connection with Express Transfer infrastructure	Confirms Express Transfer successfully connected to the infrastructure specific to your RelativityOne region. If this step fails, contact your IT department so they can verify the correct port configuration. For more information, see Data Transfer Tools: Required Port Considerations for RelativityOne (Import/Export, Express Transfer, ROSE and Migrate) article in Community.
Activation status	Confirms Express Transfer is active. If this step fails, see Activating and deactivating Express Transfer for more information on reactivating it.
Connection with Import/Export	Confirms Express Transfer is communicating with Import/Export in RelativityOne.

If you perform a connectivity check before activating Express Transfer in Import/Export, only the Internet connection is checked and other system checks display the no connectivity icon. Express Transfer must be active to perform the full connectivity check.

To manually run a connectivity check, use any of these methods:

• From the System tray: Right-click on the Express Transfer icon and click Connectivity check from the pop-up menu.
  
  
• From within Express Transfer: Click the circled check mark icon at the bottom of the Express Transfer application.
  

Test results are displayed after each process completes. The word "Successful" appears when all connections are working properly. If any of the system checks fail, Express Transfer will not work.

Click Check again to refresh the connection if you lose connectivity.

If the "Activation status" test fails, the Activate button appears next to the inactive Check again button. Click Activate to try to activate Express Transfer again.

Icon legend:

icon indicates the connectivity test was successful.

icon indicates the connectivity test failed.

icon indicates the connectivity test is in progress.

icon indicates the connectivity test was not performed on this item. Tip: If this is displayed, verify that Express Transfer is active in Import/Export.

Network throughput check

If there are issues with your network speeds and connectivity, a notice is displayed next to the Connectivity check icon. It notifies you that the network connection is poor and this may cause slow transfer speeds. Check your internet connection or consult your IT department for further assistance.