RelativityOne Releases and Downtime Windows

All time frames and dates are subject to change at Relativity's sole discretion. Relativity will endeavor to provide reasonable notice of changes, except in emergencies.

Planned release cadence

We will include the most notable capabilities coming each month into one release email that is sent to our RelativityOne administrators, so you can prepare for the changes ahead of time.

We'll also share a roundup of some of the key enhancements we've released in the previous month. To stay up-to-date on the latest and greatest of what’s shipped in RelativityOne, please visit our What’s New page or review your What’s New notifications in-app.

Refer to Extended downtime windows to view the currently planned dates for upcoming RelativityOne production releases.

Refer to the Sandbox release calendar for more information on the planned release schedule for Sandbox environments.

RelativityOne data center regions

The following table breaks down all RelativityOne data centers by region.

Area	Data center	Primary code	Primary geo location	Primary city/area
Europe	France	FRCT	France Central	Paris
	Germany	DECT	Germany West Central	Frankfurt
	Ireland	NOEU	Northern Europe	Dublin
	Switzerland	CHNO	Switzerland North	Zurich
	UK	UKSO	UK South	London
	West Europe	WSEU	Western Europe	Netherlands
Americas/APAC/EMEA	Australia	AUEA	Australia East	New South Wales
	Hong Kong	ESAS	East Asia	Hong Kong
	South Africa	ZANO	South Africa North	Johannesburg
	Korea	KRCT	Korea Central	Seoul
	Singapore	SEAS	Southeast Asia	Singapore
	Brazil	BRSO	Brazil South	Sao Paulo
	Canada	CACT	Canada Central	Toronto
	US - Central	CTUS	Central US	Iowa
	US - East	ESUS	East US	Virginia
	India	INCT	India Central	Pune
	Japan	JPES	Japan East	Tokyo
	United Arab Emirates	AENO	UAE North	Dubai

Regular maintenance downtime windows

Regular maintenance for RelativityOne occur every Saturday. Please see Extended downtime windows for designated extended downtime windows. All other Saturdays will follow this schedule. The duration for regular maintenance is 2 hours.

All listed time frames are listed in the local time zone for the data center.

Frequency	Americas	AMEA	Asia	Europe	Australasia	FedRAMP
Every Saturday **	22:00 CST/CDT	22:00 GST	22:00 HKT	22:00 GMT/BST	22:00 AEDT/AEST	22:00 CST/CDT

** Every Saturday that is not an extended downtime window. See Extended downtime windows.

Note: Your specific tenant environment downtime may not last for the full 2 hour window. Actual downtime will be communicated via system notification emails that are sent when downtime begins and when downtime ends for your specific environment.

Extended downtime windows

RelativityOne has extended downtime, typically on a monthly basis, to perform updates and/or version release upgrades. Exact dates and times are listed below. All other Saturdays would be the regular maintenance downtime windows listed in Regular maintenance downtime windows.

The typical downtime window for updates is 8 hours.

• Downtime windows are defined as scheduled time that the RelativityOne system will not be available for all or some portions of the RelativityOne system. Some sub-systems or specific items may still be updating after the downtime is complete. Some examples of the updates continuing post upgrade would be things such as individual workspaces being updated, files being updated, and other individual items that continue updating or refreshing while the system is operational.
• Your specific tenant environment downtime may not last for the full 8 hour window. Actual downtime will be communicated via system notification emails that are sent when downtime begins and when downtime ends for your specific environment. Only individuals that are a designated RelativityOne contact within the Relativity team’s system will get notifications.

Americas (US, Canada, Brazil)

EMEA (India, United Arab Emirates)

APAC (Hong Kong, Korea, Singapore)

South Africa

Europe (UK, West Europe, Germany, Switzerland)

Australasia (Australia)

Government (FedRAMP)

Sandbox environment extended downtime windows

The RelativityOne Sandbox has extended downtime windows during which release updates are performed. See the RelativityOne Sandbox topic on the RelativityOne Platform site for more information on Sandboxes and their planned schedules.

Requesting to skip a downtime window

Deadline for submitting requests to Relativity

Requests for skipping regular maintenance or upgrade downtime must be received the Tuesday evening before the scheduled downtime by written request to Relativity Customer Success Management or Support. Exceptions to this deadline may be made under extenuating circumstances, but each request will be considered separately and must go through the proper channels for approval.

Note: Relativity will respond by Wednesday mid-day. Final approval or disapproval for skipping downtime will occur by Thursday evening.

Considerations for skipping a regular maintenance downtime window

• For skipped regular maintenance downtime, Relativity will add on an additional 2 hours to the following Saturday’s scheduled regular maintenance downtime (to apply the skipped maintenance fixes, in addition to the current scheduled maintenance/update items).
• Relativity does not support skipping more than 1 downtime window consecutively, and will require the following weeks’ extended downtime to apply the skipped updates.

Considerations for postponing an extended downtime window

• Relativity cannot support a full skip of an update, but you can request to postpone your extended downtime to the following region's extended downtime window. For example, if you are a US customer and want to skip your extended downtime, the “following region” is the UK update extended downtime window two weeks later.
  • Exception: If there is not another region extended downtime window within a 3-week time period, Relativity will suggest alternative days/times for the update to be completed.
• Relativity only supports postponing an extended downtime window to another region's extended downtime window once per update.