Installing and updating Express Transfer desktop application

The Express Transfer application must be installed on your computer in order to use it with Import/Export workflows. The instructions below can be used for both Microsoft Windows and Apple macOS installations. You can configure preferences to automatically check for new software versions or you can check for them manually. We recommend keeping the default setting to enable the system to automatically check for new software versions to ensure you're using the latest software features available.

For additional information on performance considerations when transferring data using desktop applications, see Data transfer performance considerations

Requirements

Refer to the sections below for the necessary requirements for Express Transfer.

System requirements

To use Express Transfer, your computer must meet the following minimum system requirements:

System Configuration	Requirement
Operating system	MS Windows 10, MS Windows 11, or Apple macOS
Windows Server operating system	Windows Server 2019 or Windows Server 2022
System memory	4 GB RAM, recommended 8 GB RAM

Port access

Express Transfer requires TCP port 443 to be open to the public internet to transfer data. For further assistance, please contact your IT Department. Also refer to the Express Transfer Application - Required Ports article in Community for additional DNS address information.

Prerequisites

Installing Express Transfer

To install the Express Transfer application on your computer for use with Import/Export:

Navigate to the Import/Export Job page.
Click the New Import/Export Job button.
Depending on the operating system used, click the Windows or MacOS button to download the installer file.

For macOS systems, you need to have administrative privileges to use and install the software, as well as to receive automatic software updates. On the Installer dialog, enter your user name and password, then click Install Software.
Navigate to the folder on your computer where the installer file was downloaded. Depending on the operation system, double-click one of the following files to begin the installation process:
- For Windows OS: Express Transfer Setup.exe
- For macOS: Express Transfer Setup.pkg
Click one of the options on the Select Setup Install Mode dialog:
- Install for me only (recommended)—enables Express Transfer to be used by your account only.
- Install for all users—enables Express Transfer to be used by anyone who logs on to this computer. You will need Admin credentials to select this option.
Click Next.
Use the default destination folder already displayed or click Browse to select a different location for the Express Transfer application.
Click Next.
(Optional) On the Select Additional Tasks dialog, do any of the following:
- Autostart Express Transfer on system startup—select this check box to automatically launch the Express Transfer application each time your computer starts. Leave it blank if you want to manually launch Express Transfer when you want to use it.
- Create a desktop shortcut—select this checkbox to create a shortcut icon on your desktop for Express Transfer. Otherwise, leave it blank.
Click Next.
Click Install on the Ready to Install dialog to begin the installation process.
When the installation is complete, click Finish to close the installation wizard. Express Transfer is now installed. To use Express Transfer for import and export workflows, you must activate it within Import/Export. See Activating Express Transfer for more information.

If you selected the Run Express Transfer checkbox on the finish setup dialog of the wizard, the Express Transfer application will open and its icon will be available in the system tray. Right-click on the icon to display an application menu with these options:

Connectivity check—choose this option to check if Express Transfer is successfully accessing the Internet and the Import/Export application. See Express Transfer Connectivity check for more information.
Show logs—choose this option if instructed to do so by Relativity Support to investigate or troubleshoot an issue with Express Transfer transaction logs and text files. File explorer will open the logs folder on your local drive (for example, C:\Users\<username>\AppData\Local\Express Transfer\logs). With Express Transfer open, you can also press F8 to display the logs folder.
Check for Updates—choose this option if you want to manually check to see if your version is up-to-date or if a new version of Express Transfer is available. See Manually checking for software updates for more information.
Preferences—choose this option to modify the application settings. You can also view the software version number from this dialog.
Quit—choose this option to completely exit the Express Transfer application. The Express Transfer icon will no longer display in the system tray. To reopen Express Transfer, double-click on its desktop shortcut, if you saved one for it, or select it from your computer's list of programs.

Silent installation of Express Transfer

In some organizations, the IT department or System Administrator may be the one to install the Express Transfer desktop application installer file behind the scenes over a network instead of having each end user do it themselves on their individual desktop. This method is often referred to as a silent, or unattended, installation because it requires no end user interaction with the installation wizard. The Express Transfer end user is not aware that the installation process is occurring. Typically, this type of installation is used in large enterprise organizations to help control the software installation process to ensure that it’s done consistently so that all users have the same installation configuration.

When installing Express Transfer from command line tools, we support silent and verysilent mode:

/silent—this option displays the installation wizard as it goes through the installation process. All the default options are automatically selected.
/verysilent—this option does not display the installation wizard as it goes through the installation process. All default options are selected automatically.

Prerequisites

Administrator rights to run the command prompt.
Knowledge of how to use command line interface (CLI) tools.
Obtain the downloaded Express Transfer installer file for Windows OS, which is Express Transfer Setup.exe. See Installing Express Transfer for more information on how to download the file using the Import/Export application.

Locating the Express Transfer version number

The Express Transfer version number is displayed at the bottom of the In Progress and History tabs within the application.

You can also find it in the bottom left corner of the Preferences dialog by right-clicking on the Express Transfer icon in the system tray and selecting Preferences.

The Express Transfer software version number is contained in the first few numbers after the "v", for example "v2.49.0." The numbers after the hyphen are session identifiers that change each time you launch Express Transfer after quitting the application. These numbers may be used by Customer Support if you encounter a problem with the software. You can disregard them otherwise.

Automatically checking for software updates

You can configure whether or not you want the system to automatically check for new software versions of Express Transfer each time it opens and notify you with a message box. By default, this feature is enabled in Express Transfer Preferences. We recommend that you keep it enabled to ensure your system is running the latest software version containing the most recent software features available. If you choose to change this default setting, you will need to use the Check for Updates option in the Express Transfer system tray. See Manually checking for software updates for more information.

To automatically check for software updates:

Right-click on the Express Transfer icon in your system tray.

Click Preferences.

By default, the Check for Updates is toggled on. If you do not want the system to automatically check for updates and notify you, toggle it off.

Note: We do not recommend turning this option off. If it is off, your Express Transfer version may not contain the latest features. If it is off, you will need to regularly use the Check for Updates option in the Express Transfer system tray to determine if your software version is current. See Manually checking for software updates for more information.

Click Save after updating the setting.
To apply any changes made to Preferences, quit the Express Transfer application by right-clicking on the Express Transfer icon in your system tray and clicking Quit.

Reopen the application by double-clicking on its desktop shortcut, if you saved one for it, or select it from your computer's list of programs.

Whenever a new version is available, you'll be notified with an Application update dialog displaying the new version number available and release notes for it. Click Update now to download the new version's executable file, and then follow the Installing Express Transfer steps to finish installing the update on your system.

Manually checking for software updates

You can check for software updates anytime by right-clicking on the Express Transfer icon in your system tray and clicking Check for Updates. If your software version is current, a message displays letting you know it's up-to-date.

If a new version is available, the Application update window displays the new version number available and release notes for it. Click Update now to download the new version's executable file, and then follow the Installing Express Transfer steps to finish installing the update.