Mailbox

The Mailbox tab provides you with a comprehensive list of all emails, incoming and outgoing, and corresponding details in every project in the workspace.

The Mailbox also shows incoming messages so that you can track out of office notifications, bounce backs, custodian responses, and more. Use the column filters to sort information and click on an item to view its details.

The Mailbox page with three graphs and one data table.

Accessing the mailbox

Access the Legal Hold Mailbox via the Mailbox tab or within a project on the Project Details page. For more information, see Projects.

Using the mailbox

The mailbox lists all the sent and received emails from communications for a selected project. Use the column filters to sort information and click on an item to view its details.

You can select filters in columns like Message Type, Sent Date, and Message Status. For example, in the Message Type column, click the header and select Reminder. The table then lists only reminder communications. The widgets also update based on the selected filters.

Note: If the workspace has the incoming email settings set up on the Legal Hold Settings page, and a custodian replies to a hold notice via email, then that email will show a status of Received.

Click the Only link to show only that message type.

Message statuses

Each message has a status associated with it. The different statuses:

  • Pending—the status given to a communication that was drafted, but not sent to custodians. For example, Relativity marks a scheduled report as Pending before the scheduled send date.

  • Sent—the status given to a communication that Relativity sent to custodians. For example, Relativity marks the initial legal hold notice communication as Sent after the communication is actually sent.

  • Error—the status given to a communication the did not get sent due to an issue with email settings. For example, Relativity marks a legal hold notice that did not get sent because the client secret was wrong on the Legal Hold Settings page as Error.

  • Received—the status given to a communication after a custodian replied via email. For example, if the workspace has the incoming email settings set up on the Legal Hold Settings page, and a custodian replies to a hold notice via email, then that email will show a status of Received.

  • Responded—the status given to a communication that the project lead responded to. For example, Relativity marks a communication where a custodian asked a question about the hold notice and the project lead responded with clarifying information as Responded.

Responding to emails from Legal Hold

For more information, see Responding to emails.