Responding to emails

When a custodian responds to a hold communication, the response's message status is marked Received. You can respond to the received communications directly in Relativity Legal Hold from the email's details.

  1. Navigate to the Mailbox tab.
  2. Click the email.
  3. From the Reply console, click Respond to Message. The Send Reply text editor opens.
  4. Enter your response.
  5. Click Send. Legal Hold inserts "Re:" in the email and appends the previous messages in the reply.

    Note: Select Yes in the Forward Reply Emails to Project Owner field to automatically forward all custodian replies to the project owner. See Project Details.

After sent a response, the message status is marked Responded.