Responding to emails
When a custodian responds to a hold communication, the response's message status is marked Received. You can respond to the received communications directly in Relativity Legal Hold from the email's details.
- Navigate to the Mailbox tab.
- Click the email.
- From the Reply console, click Respond to Message. The Send Reply text editor opens.
- Enter your response.
- Click Send. Legal Hold inserts "Re:" in the email and appends the previous messages in the reply.
Note: Select Yes in the Forward Reply Emails to Project Owner field to automatically forward all custodian replies to the project owner. See Project Details.
After sent a response, the message status is marked Responded.