Using short message search

Short message search allows for a detailed search on RSMF documents by examining message-level metadata. For example, it helps to:

  • Identify conversations between specific participants
  • Detect messages that were deleted or edited
  • Track message reactions
  • Locate messages sent within a specified time period

Once messages are found, message-level coding can be performed on them in the Viewer if necessary.

See related pages:

Short message search workflow

The short message search workflow is similar to other searches. You must first build the search index before being able to search it. Elasticsearch is used to create the short message search index within the workspace. For more information on each of these steps, see:

  1. Building a short message search index
  2. Creating a short message search

Although Elasticsearch works with messages and events, it returns results at the document level.

Documents returned may contain one or more hits at the message or event level.

Considerations

Before you run a short message search, consider the following regarding message-level conditions:

  • Are treated as an index search condition.
  • Cannot be combined with other index search conditions.
  • Can only be searched with other field conditions using the AND operator.
  • Can only be used as the first condition within a search. From here, you can run your search, and it will return RSMF documents matching the supplied search criteria.