Short message conversion for Slack

This page covers information for Slack conversion. To view the Relativity supported and unsupported file type tables, see Supported file types for processing.

Slack exports are available across all Slack license plans. For information on Slack plans and their affect on documentation exports, see Export your workspace data on the Slack website.

You can choose whether or not to download short message attachments. If you do not download attachments, Relativity retains links to output RSMF files instead of downloading the actual files. See Short message conversion settings for information on enabling short message attachment downloads.

Note: If you do not download attachments, Relativity retains links to output RSMF files instead. You may see errors if Relativity cannot link to the source file. For example, an outage with Slack or network connectivity issues. See Processing error resolution for information on resolving processing errors.

Required file structure

Processing supports original structure of zip containers coming from Slack. Do not change the contents of the zip file or you may see corrupt or incomplete results.

Note: Slack exports greater than 10 GB are not supported and may be unable to process. You must repackage the contents into smaller packages if you have a Slack export over 10 GB. For example, you might split different conversation types across different zips.

You must have at least two of the following files at the root level of your zip container:

  • users.json (required)
  • Plus, one of the following:
    • channels.json
    • dms.json
    • groups.json
    • mpims.json

Troubleshooting

  • Processing supports workspace-level exports containing exports from a single workspace. Organizational-level (org-level) exports are not supported.

    • Note: If your directory structure includes the file org_users.json instead of users.json, you have an org-level export package, which is not supported. To process the data, you must repackage the directories found in the teams directory into standalone workspace-level zip containers.

  • Inventory for Slack export containers is not supported.
  • When using Web Import/Export, you must put your Slack zip container (let's call it the child container) inside another zip container (let's call it the parent container) and then import the parent container using the Import/Export tool. Relativity cannot convert Slack files to RSMF if you import a child container directly instead of placing it in a parent container.

Resources

For additional information, see: