Express Transfer reporting jobs failed or completed with errors

When using Express Transfer with Import/Export, if a job fails to finish or completes with errors, you can generate a report from Express Transfer Job Details. The report includes information on the time stamp, file status, file name, error message, and file path. You can also handle the failed or errored jobs by retrying or skipping failed files. For more information about job tracking and history, see Express Transfer Job tracking and history.

Reports are available for jobs run on Express Transfer version 2.21.1 and later. See Locating the Express Transfer version number if needed.

1. Click the History tab from the Express Transfer application.
2. Click Actions for the job that failed or completed with warnings and do any of the following:
   
   • View details—click to view job information in another window.
   • Show report—click to view the saved Excel file (.csv) with the failed jobs or those completed with errors. This link opens File Explorer on your local drive to the Reports folder, such as C:\Users\<username>\AppData\Local\Express Transfer\Reports.
   • Retry failed files—click to rerun the failed files. You can rerun only jobs from the last seven days.
   • Skip failed files—click to continue running the job excluding the failed files. The job status will be “Completed with errors.” Successful documents will be uploaded and available. Click Show report to review the failed files and decide how to proceed with them. This option is recommended if you attempted to retry the failed files and the job still fails. After you run Skip failed files, the Retry failed files option is no longer available.