The Relativity Desktop Client (RDC) provides the functionality for importing document load, image, and production files, as well as for exporting production sets, saved searches, and folders. You can also use this utility to import and export object data.
Watch the following Relativity Desktop Client (RDC) Overview video.
This page contains the following information:
See these related pages:
- Installing the RDC
- Importing through the RDC
- Exporting with the RDC
- Configuring the RDC
- Import errors for Desktop Client
- RelativityOne Staging Explorer
As a litigation support specialist, you need to export a production of email files for the opposing counsel in the Salt vs. Pepper case. You created a production set named "Salt vs. Pepper - Email Production" and ran your production, and now you need to export the production using the RDC. So, you open the RelativityDesktop Client and log in to your Relativity environment.
You select and open the Salt vs. Pepper case and then click Production Set... on the Export menu to open the production export options.
Since this production set consists only of email messages, you include your Bates numbering and email metadata fields in the exported metadata.
The case production format requirements you need to comply with include PDF images with an Opticon data file format and a .csv data file format with Unicode (UTF-8) encoding. On the Destination Files tab, you select the required format options and also select to copy the files from the repository to copy the exported emails to your export network directory.
After selecting your options, you're ready to click Run on the File menu to complete the production export to be able to send the Salt vs. Pepper emails as PDF images with the required data files to the opposing counsel.
The RDC menu bar appears above the workspace folder structure. It includes the following menu options:
- Open - switches between different workspaces.
- Exit - closes the RDC.
- Refresh - updates the folder browser.
Tools - Import:
- Image File - imports images from a page-level load file.
- Document Load File - imports native files, document metadata, and extracted text from a document-level load file.
- Production Load File - imports productions from a page-level load file.
Tools - Export:
- Production Set - exports production sets.
- Saved Search - exports from saved searches.
- Folder - exports from a specific folders.
- Folder and Subfolders - exports from a specific folder and its subfolders.
- Settings - changes the default value for Force Folder Preview and enter a WebService URL.
- Check Connectivity - assists with troubleshooting network and system configuration errors that occurred while importing and exporting.
- About - displays the version of the RDC.
- Help - opens the Relativity Desktop Client documentation in your internet browser.
The RDC provides right-click options on folders, which you can use to build the workspace folder structure, or to import and/or export directly to and from a folder.
When you right-click on a workspace or folder, the following menu options display:
- New Folder - create subfolders. In the Add New Folder pop-up, enter a folder name, and then click OK. The maximum length for the folder name is 255 characters. Since the folder name is a system field, once you create it, you can't edit it. The new folder is added to the workspace through the RDC.
- Import - import an image file, document load file, or production file into a specific folder. Highlight the folder, point to Import, and select a file type. If you have metadata, natives and images to load, run the load file import first, then the image file import. See
Importing through the RDC.
- Export - export a specific folder, or a folder and its subfolders.
See Exporting with the RDC.
To open the RDC:
- Double-click on the shortcut installed on your desktop. The Settings dialog box appears when you open the application for first time.
- Select or enter settings for the following options:
- Force Folder Preview Default - options to enable or disable this feature. When enabled, the RDC checks the first 1000 records of the load file after you click Import. It then displays the number of folders soon to be created. You can use this information to ensure that the load process is behaving as expected. If a large number of folders are listed, you can stop the load file, and verify that the Folder Info field is set correctly. By default, this feature is Enabled. See Importing through the RDC.
- WebService URL - enter the URL provided by your system admin. This URL is used to establish a connection between the RDC and your server. If the URL path is entered incorrectly, you are unable to connect the RDC to your database.
The WebService URL has the format http or https://<MyServiceName>/RelativityWebAPI/. When you display a Relativity page, you see the web service name listed in the address bar on the browser. For example, if the address bar displayed https://smith.com/Relativity, then your web service URL would be https://smith.com/ RelativityWebAPI/. In addition, you can confirm this URL with your system admin.
- Click OK. These settings are stored in your machine registry and they are retained when you upgrade the RDC.
Note: Users log in to the Relativity Desktop Client (RDC) with the same provider method as they have with Relativity. The RDC supports most Relativity authentication providers, such as password, Integrated Authentication, and OpenID Connect, by displaying the Relativity login page within the RDC as a dialog window. The only provider that doesn't work with the RDC is SAML because the Relativity’s IdP-initiated SAML doesn't display the Relativity login page directly.
After you log in, the RDC displays a list of workspaces where you have access rights. Use the filter bar to narrow the list.
Note: By default, a wildcard is used to filter workspaces in the RDC. For example, enter ELA to find workspaces named ELAN and Relativity.
Highlight your workspace and click OK to open it in the RDC. The folder structure of your workspace displays. A new workspace contains only a root folder, while an existing workspace may contain subfolders that you can display by clicking the plus sign.
Note: In Relativity Desktop Client, Document is selected by default as the type of object for data import or export. You can also select other object types, including Relativity Dynamic Objects.
For general information about using OAuth2 in Relativity, see OAuth2 clients.
RDC supports the following data transfer modes:
- Direct- uses the file share client. Direct mode provides the fastest transfer speed. Note the following details:
- Direct mode uses the windows Active Directory account and has direct access to write to the file repository or the BCPPath. This bypasses the need to go through the web server in order to ingest the data, saving a significant amount of time.
- There are two direct modes to be aware of:
- Direct Mode for native files - requires read/write access on the workspace file repository (so that native/image import/export is direct to the share).
- Direct Mode for file metadata - requires Read/Write access on the BCPPath for metadata. Document metadata passes through the BCPPath, not native files.
- Aspera - uses the Aspera client and requires Aspera credentials. This mode is supported only in RelativityOne environments and is not available in on-premises Relativity installations.
- Web - uses the HTTP client. Because of the limitations of the HTTP protocol and varying network bandwidth, it is the slowest. Note the following details:
- When you don't have read/write permissions to the BCPPath, Relativity must authenticate via the web server.
- When you don't have read/write permissions to the workspace file repository, Relativity must authenticate via the web server.
- When loading through web mode, you can see a drastic performance reduction compared to Aspera mode and an even greater reduction compared to direct mode. Web mode is the slowest method of all, it does, however, work without direct access to the BCPPath.
When you select a Relativity workspace, the RDC queries the workspace and performs tests to determine the optimal transfer mode. You can see the details of the tests under Options > Check Connectivity:
The RDC then automatically selects the optimal available mode for the transfer job.
Note: More than one mode may be selected for the transfer job based on your configuration. The fastest mode will be displayed first.
Note: The mode initially selected based on the tests for the workspace may not be used in the actual transfer, for example due to a connection problem. If a problem occurs, RDC falls back to a different mode or displays an error.
The transfer mode also displays on the RDC progress window.
You can also force the RDC to use a specific mode. For more information, see Configuring the RDC.
Transfer Mode Statuses
The following statuses may display during the transfer:
- Pending - displays when transfer mode is not yet determined.
- Disabled - displays when File Repository Preference is set to not copy files.
The following table breaks down which import types that support the Aspera transfer mode (TAPI). A √ indicates that the type has Aspera support.
Aspera, Web, or Direct mode is used for exports.
Direct mode provides faster performance, but it requires a connection to the network hosting the data, as well as specific Windows group permissions. Direct mode has direct access to write to the file repository, which bypasses the need to go through the web server in order to ingest the data, saving a significant amount of time.
Direct mode can only be used on the Utility Server.
Aspera file transfer mode allows you to quickly upload documents to RelativityOne.
If available, Aspera mode will be used by default to import and export documents.
- The option to change the default repository path when importing through the RDC is unavailable when Aspera mode is enabled.
Beginning in 188.8.131.52, note the following special considerations about Aspera mode:
- RelativityOne workspaces that contain file shares in a friendly, Relative, or FQDN format can effectively export via the RDC in Aspera mode because the FileStorageSearch API has been updated to account for each file path format.
- When you add a new fileshare to a workspace resource pool, Relativity sets it as the default fileshare, while previous file shares remain to support the use of Aspera credentials in the RDC during export.
Windows doesn't support multiple active connections on the same UDP port. Therefore, the business firewall must allow a range of UDP ports to reach the Aspera server. Incoming client connections automatically increment to use the next available port in the range. Open these ports on any machine that stages any data to RelativityOne. This includes ports on your network, as well as local machine firewalls. You must make the following business firewall changes to ensure concurrent transfers can occur:
- Allow outbound connections to the server on the TCP port 33001, 9092.
- Allow outbound connections to the server on the UDP ports 33001 - 33050.
Note: You must make sure that both TCP and UDP ports are open on the client machine.
The RDC installer handles opening the required ports for the Windows firewall on the end-user's machine. However, if you use any third party firewalls, you must manually open the ports referenced above. Improperly configured ports and/or a lack of UDP port ranges result in transfer failures. For more information, contact Client Services at email@example.com.