Production errors

When staging and running a production job, staging, validation, branding, and post production errors can occur.

Staging errors

Staging errors occur when:

• The same document is found in multiple data sources.
  When the same document appears in multiple data sources, an error message appears. The error message identifies the data sources that returned the same document and which document they returned. To resolve the error, modify the saved searches you selected as your data sources so they do not return any of the same documents.
• There are no documents in the data sources.
  When no documents are found in the data sources, an error message appears. To resolve the error, make sure the saved searches you selected as your data sources are returning documents.
• There are missing files in the data source.
  When documents in the data source do not have images, natives, or PDFs, an error message appears. To resolve the error, modify the data sources, then click Stage and Run Production.

When an error occurs, click View Production Errors and Warnings on the Production console to open the Error Starting Production pop-up. The Error Starting Production pop-up lists the errors that occurred.

Conflicts occur when the data sources have documents that are also in the saved search selected in the Production Restriction field.

Validation errors

When a validation error occurs, click View Production Errors and Warnings on the Production console to open the Error Starting Production pop-up. The Error Starting Production pop-up lists the errors that occurred.

Conflicts occur when the production data sources contain documents that the saved search in the Production Restriction field also contains.

Conflict resolution option	Fix
Remove the conflict	Remove documents from the production set that are also in the saved search selected in the Production Restriction field. To remove the conflict: Click Check for Conflicts on the Production console. The Production Restrictions pop-up will open. Click Remove Conflict on the Production Restrictions pop-up. Click Run Production on the Production console.
Override the conflict	Keep the documents in the production set that are also in the saved search selected in the Production Restriction field. To override the conflict: Click Run Production on the Production console. The Production Warnings pop-up will open. Click Override and Continue on the Production Warnings pop-up. The production job will continue without removing the conflict documents.
Modify the production restriction	Modify the Production Restriction field so none of the documents in the production restriction saved search are also in the production set. For information on modifying a production restriction, see Adding and editing production restrictions. After modifying the production restriction, click Stage and Run Production on the Production console.

Branding errors

To resolve branding errors:

1. Click View Branding Errors on the Production console to open the Branding Errors pop-up.
   
2. In the Branding Error Message column, find the error and apply the fix:

   Branding Error Message	Fix
   Could not find file <file path>.	Because the system can not find the file path to the image, make sure the image exists at the file path mentioned in the Branding Error Message. Image or re-import the document.
   The file at <file path> could not be opened or is not a valid image file.	If the document is encrypted, add the document's password to the Password Bank. For more information, see Password Bank. Make sure Relativity supports the file type of the image. You may need to image or import the document again.
   The process cannot access the file <file path> because it is being used by another process.	Click Rerun Errored Documents on the Production console.
   The number of images for document has changed after this production was initially run.	After reimaging, the number of images related to this particular document has changed. This may be related to issues with imaging or applied redactions. To ensure Bates numbering is correct for the entire production, recreate the production set.

3. Click Rerun Errored Documents to finish the production job.

Post Production errors

These errors are usually related to transient issues. To resolve Post Production errors:

1. Click Rerun Post Production errors on the Production console.