Logging into RelativityOne

RelativityOne offers several ways to log in and it is possible to have two or more methods available to you. As a RelativityOne user, your RelativityOne admin provides you with all the information you need to log in.

Note: For help with single sign-on error messages, please see the SSO Troubleshooting console.

Logging in to RelativityOne with a password

  1. Enter your Username.
  2. Click Continue.
  3. Enter your password.
  4. Click Login.

Note: The Forgot your password? link only displays if the admin enables Allow Password Recovery via Email setting, for more information see Authentication.

Password

This method uses only a username and a password. Your RelativityOne admin provides you with the following:

  • Login email address.
  • Password request email.

Prior to logging in, if you have not already, create your password. See Creating or resetting a password.

To log in:

  1. Navigate to the RelativityOne site.
  2. Log in with your password. See Logging in to RelativityOne with a password

Two-factor authentication

The two-factor authentication method requires a passcode in addition to the username and password. The system emails you the passcode during login and is different each time. Your RelativityOne admin provides you with the following:

  • Login email address.
  • Password request email.

Prior to logging in, if you have not already, create your password. See Creating or resetting a password.

Prior to logging in, if you have not already, download the required two-factor authentication app. When using the authenticator app for the first time, Relativity will need to connect your profile to the app.

  1. Enter your username.
  2. Enter your password.
  3. On the Two-Step Verification Required step, click Continue.
    The two step verification splashscreen
  4. Open your authenticator app on your device.
  5. In your app, tap the button to add a new account.
  6. Hold phone up and scan the QR code provided by Relativity.
    The download authenticator app aplash screen
    If you are unable to scan the QR code, click the Can't scan QR code? link below the QR code. Once clicked, a code will appear. Enter the code into your authenticator app on your phone. Once entered into the authenticator app, you can continue to the next step.
  7. Click Next.
  8. Re-enter your email and password.
  9. Enter the authentication code in the app.
  10. Click Next.
  11. Click Done.

To log in with an authenticator app method:

  1. Navigate to the RelativityOne site.
  2. Log in with your password.
  3. Follow the instructions on the app or enter the authentication code from the authentication app.
  4. Click Next.

To log in with the Relativity email method:

  1. Navigate to the RelativityOne site.
  2. Log in with your password. An Authenticate Login dialog appears. The system immediately emails you a passcode, and the passcode will be different each time. 
  3. Enter that value in Passcode.
    4. The login splash screen
  4. Click Login.

OpenID Connect

This method requires you to have an OpenID Connect account. Your RelativityOne provides you with the following:

  • OpenID Connect account username from the identify provider's side.
  • Relativity OpenID Connect button name on the login page.

To log in:

  1. Navigate to the RelativityOne site.
  2. Click the Relativity OpenID Connect button name.
  3. Enter your username.
  4. Click Logon.
  5. Authenticate with your OpenID provider.

SAML 2.0

This method requires you to have an account with SAML 2.0 authentication provider set up by your RelativityOne admin. Your admin provides you with a Relativity account with a SAML 2.0 login method.

To log in:

  1. Log into the SAML 2.0 provider system.
  2. Navigate to the RelativityRelativityOne instance using a shortcut in the SAML 2.0 provider interface or a bookmark in your browser. You are automatically logged in.

Creating or resetting a password

Use this procedure if you are logging in to RelativityOne for the first time or if you are resetting your password. Your system admin must send you a password reset email. If you forget your password, you can click the Forgot your password link on the logon screen if it is available, or contact your RelativityOne admin. In either case, the system sends you a new password email.

Note: If you are a system admin, the Password Reset Email will not be sent to you. For more information, see Managing user authentication methods.

  1. Within the password request email, click Reset Password or enter the full URL into your browser.
    2. Password request email
  2. Enter a password following the restrictions listed on the screen. You must remember this password to log in. The link within the email is valid for 15 minutes, and you can only use the most recent email. Although, once the password is set, you do not have to log in immediately.

    3. Note: The following non-alpha-numeric characters are not allowed: \, ", <, >, £ in passwords.

    The login splash screen
  3. Click Submit.
  4. Click Return to RelativityOne.