Logging into RelativityOne

RelativityOne offers several ways to log in and it's possible to have two or more methods available to you. As a RelativityOne user, your RelativityOne admin provides you with all the information you need to log in.

This page contains the following information:

Logging in to RelativityOne with a password

  1. Enter your Username.
  2. Click Continue.
  3. Enter your password.
  4. Click Login.

Note: The Forgot your password? link only displays if the admin enables Allow Password Recovery via Email setting, for more information see Authentication.

Password

This method uses only a username and a password. Your RelativityOne admin provides you with the following:

  • Login email address.
  • Password request email.

Prior to logging in, if you've not already, create your password. See Creating or resetting a password.

To log in:

  1. Navigate to the RelativityOne site.
  2. Log in with your password. See Logging in to RelativityOne with a password

Two-factor authentication

The two-factor authentication method requires a passcode in addition to the username and password. The system emails you the passcode during login and is different each time. Your RelativityOne admin provides you with the following:

  • Login email address.
  • Password request email.

Prior to logging in, if you've not already, create your password. See Creating or resetting a password.

Prior to logging in, if you've not already, download the required two-factor authentication app. When using the authenticator app for the first time, Relativity will need to connect your profile to the app.

To log in with an authenticator app method:

  1. Navigate to the RelativityOne site.
  2. Log in with your password.
  3. Follow the instructions on the app or enter the authentication code from the authentication app.
  4. Click Next.

To log in with the Relativity email method:

  1. Navigate to the RelativityOne site.
  2. Log in with your password. An Authenticate Login dialog appears. The system immediately emails you a passcode, and the passcode will be different each time. 
  3. Enter that value in Passcode.
  4. Click Login.

OpenID Connect

This method requires you to have an OpenID Connect account. Your RelativityOne provides you with the following:

  • OpenID Connect account username from the identify provider's side.
  • Relativity OpenID Connect button name on the login page.

To log in:

  1. Navigate to the RelativityOne site.
  2. Click the Relativity OpenID Connect button name.
  3. Enter your username.
  4. Click Logon.
  5. Authenticate with your OpenID provider.

SAML 2.0

This method requires you to have an account with SAML 2.0 authentication provider set up by your RelativityOne admin. Your admin provides you with a Relativity account with a SAML 2.0 login method.

To log in:

  1. Log into the SAML 2.0 provider system.
  2. Navigate to the RelativityRelativityOne instance using a shortcut in the SAML 2.0 provider interface or a bookmark in your browser. You are automatically logged in.

Client Certificate

To use this method, you must have a configured smart card and a computer with a smart card reader. Your RelativityOne admin provides you with the following:

  • Personalized smart card
  • PIN
  • Smart card reader
  • Client certificate name
  • Client certificate button name

To log in:

  1. Insert the smart card into the card reader.
  2. Navigate to the RelativityOne site.
  3. Enter your username in Username.
  4. Click the client certificate button name that your system admin indicated.
  5. Select the certificate name that your system admin indicated.
  6. Click OK.
  7. Enter your PIN associated with your card.
  8. Click OK.

Creating or resetting a password

Use this procedure if you're logging in to RelativityOne for the first time or if you're resetting your password. Your system admin must send you a password reset email. If you forget your password, you can click the Forgot your password link on the logon screen if it is available, or contact your RelativityOne admin. In either case, the system sends you a new password email.

Note: If you are a system admin, the Password Reset Email won't be sent to you. For more information, see Managing user authentication methods.

  1. Within the password request email, click Reset Password or enter the full URL into your browser.
  2. Password request email
  3. Enter a password following the restrictions listed on the screen. You must remember this password to log in. The link within the email is valid for 15 minutes, and you can only use the most recent email. Although, once the password is set, you don't have to log in immediately.
  4. Note: The following non-alpha-numeric characters are not allowed: \, ", <, >, £ in passwords.




  1. Click Submit.
  2. Click Return to RelativityOne.