Known issues
The following list provides descriptions of known issues in
Note: The table below lists known issues for 2021 and later. To view a list of known issues for 2016-2020, see Known issues archive (2016-2020).
Note: Relativity uses a number of third-party technologies to ingest, store, search for, and manipulate data. Relativity does not possess a comprehensive list of all issues ever reported in the third-party technologies, and cannot provide fixes when these application-specific issues arise. Relativity will, however, work to alert the third-party vendor if issues are uncovered.
Learn more about known issues
Why we publish known issues
Relativity publishes known issues to provide transparency and to give you the information you need when making upgrade decisions. Relativity Customer Support and Engineering publishes known issues at its own discretion based criteria such as on the number of customer reports, the severity of the issue, and the availability of a workaround. Not all defects are published as known issues.
When we publish known issues
The known issues list receives updates when the following occurs:
- Engineering or Support identifies new known issues.
- A monthly update introduces a new known issue.
- A monthly update resolves an existing known issue.
Note: If you're experiencing an issue in Relativity and you don't see it listed on the known issues page, contact Client Services.
Known issues details
The Known Issues page contains the following information about each known issue. You can also sort on each column by clicking the column header:
- Date added - lists the date that the known issue was added to this web page.
- Defect number - lists the defect number. This number is helpful in conversations with Client Services or Sales if you think you're experiencing the Known Issue in your environment.
- Feature - lists the feature of Relativity affected by the Known Issue, so you can identify the Known Issue within a workspace.
- Description - provides an overview of the Known Issue.
- Versions affected - lists the versions of Relativity where the Known Issue appears.
- Version resolved in - lists the versions of Relativity where the Known Issue is resolved so you can make decisions on upgrades. If this column is blank, the known issue is still open.
| Date added | Defect # | Feature | Description | Identified in version | Version resolved |
|---|---|---|---|---|---|
| Date added | Defect # | Feature | Description | Identified in version | Version resolved |
| 2024-11-21 | REL-975559 | Authentication | When adding a 'Default Password Provider' Login Method in Chromium-based browsers, the 'Days' field nested under the 'Maximum Password Days' field is sometimes auto-populated with the user's email address that is saved in the browser password manager. Attempting to save the form with an email address in the 'Days' field results in an error. Because the 'Days' field is hidden by default behind the default toggled-off 'Maximum Password Days' field, it is not easily apparent that the save error is caused by the invalid value in the hidden 'Days' field. To mitigate this issue, users can enable incognito mode in their browser or toggle on the 'Maximum Password Days' field and clear the email address from the 'Days' field. | Server 2022, Server 2023, Server 2024 | |
| 2024-09-05 | REL-987368 | Structured Analytics | While performing the 'Assign to entity' operation and merge for Entities operation for the Name Normalization in Relativity Server 2022,2023, and 2024 environment, you may receive the following error
*kCura.Data.RowDataGateway.ExecuteSQLStatementFailedException: SQL Statement Failed ---> System.Data.SqlClient.SqlException: Cannot continue the execution because the session is in the kill state* The fix for this issue is to make sure you are running Microsoft SQL Server 2019, CU 28 or later. |
Server 2022, Server 2023, Server 2024 | |
| 2024-09-05 | REL-996051 | Data Transfer | When importing OneNote SOAP files through SFU, an "unsupported file type" error occurs in the viewer. Please use the RDC or Processing to import these files as a workaround. | Server 2024 | |
| 2024-09-04 | REL-932589 | Structured Analytics | Transform set start button is not available in certain scenarios. To resolve the issue please refer to this article: Transform Sets Start Button Not Visible | Server 2023 Patch 1 | |
| 2024-07-29 | REL-973287 | ADS | When errors are encountered when importing application files to the Application Library, attempting to export the error file using the 'Export Error File' link on the conflict resolution modal does not not work. | Server 2022, Server 2023, Server 2024 | |
| 2024-07-19 | REL-977682 | Audit | * Audit fails to migrate due to differences in the structure of already indexed audits and new audits. * This is not an issue with XML parser, this is the issue mapping of dynamic fields in Elasticseach. [SLA 4/30/21] When attempting to view summary report, Relativity redirects to generic error page - Relativity Jira (kcura.com) |
Server 2022, Server 2023, Server 2024 | |
| 2024-04-04 | REL-922481 | Processing UI | On Processing Set layout, clicking on the "File Errors" link redirects users to the "Document Errors" tab instead of the intended destination, the "Files" tab. To resolve the issue please refer to this article: https://community.relativity.com/s/article/Server-2023-File-errors-link-re-directs-to-document-errors-tab-instead-of-files-tab | Server 2023 Patch 1 | Server 2024 |
| 2024-03-13 | REL-923461 | Discovery | When selecting native text extraction for Excel files, certain numbers may be rounded to the nearest whole number in the extracted text. | Server 2023, RelativityOne | Not Planned |
| 2024-02-26 | REL-909837 | List Page | A user without the 'Add' Search permission is still able to create and run a saved search from the root level folder if they have access to the Saved Searches browser. | Server 2022, Server 2023 | |
| 2024-01-31 | REL-910519 | PageBase | Any user that does not have ViewAdminRepository permission and attempts to refresh the Workspace Details page once already there, or to access it from the Password Bank page will be redirected to the permission denied page. In any other case, the Workspace Details page will load correctly. | Server 2023 | Not Planned |
| 2024-01-11 | REL-898243 | Infrastructure | In Server 2023, Structured Analytics jobs may become stuck toward the end of the Export phase if one or more batches are erroneously marked as orphaned by the Structured Analytics Manager agent's orphaned job check. The workaround to unblock jobs is documented here: https://community.relativity.com/s/article/Relativity-Server-Name-Normalization-Stuck-at-99-Percent | Server 2023 | Server 2023 Patch 2 |
| 2023-11-08 | REL-890142 | Discovery | Arabic, Hebrew, Thai, Vietnamese, and Belarusian unsupported languages show up under 'Default OCR languages' in Processing profile. Processing files with these languages will result in gibberish for OCR extracted text in the viewer. | Server 2023 | Server 2023 Patch 1 |
| 2023-10-27 | REL-884580 | Reviewer Interface | For document history does not load when audit app is not set up with elastic instance configured properly to retrieve the history data. | Server 2023 | Server 2023 Patch 1 |
| 2023-10-17 | REL-884170 | Processing | New and existing Processing jobs are not able to run when upgrading from a pre-Server 2022 version to Server 2023. We intend to resolve the issue with a hotfix soon. | Server 2023 | Server 2023 Hotfix 4, Server 2023 Patch 1 |
| 2023-10-06 | REL-877573 | Legal Hold | There is an issue that prevents workspace upgrades from Server 2021 or Server 2022 Legal Hold to Server 2023 Legal Hold. We plan to remediate this issue with a hot fix for Server 2023 in the coming weeks. | Server 2021, Server 2022, Server 2023 | Server 2022, Server 2023, Server 2023 Patch 1.1 |
| 2023-09-26 | REL-877573 | ARM | There is an issue that prevents Legal Hold archives from Server 2021 or Server 2022 from being restored into RelativityOne. We plan to remediate this issue in the coming weeks, and we do not expect a hot fix for Server being required. | Server 2021, Server 2022, Server 2023, RelativityOne | Server 2022, Server 2023, Server 2023 Patch 1.1, RelativityOne |
| 2023-08-30 | REL-826158 | Processing | A failure occurs when deleting a Processing Set with document errors from the Processing Set layout. The workaround is to delete the Processing Set using the Mass Delete action from the Processing Set list view. | Server 2021 | Not Planned |
| 2023-08-04 | REL-862446 | Processing | Processing Set error messages do not display the relevant error messages during new set creation. Instead, a static error message is always displayed. | Server 2023, RelativityOne | Server 2023 Patch 1 |
| 2023-07-13 | REL-834578 | Files Tab |
For Processing Sets that contain large amounts of data sources, clicking the File Errors link from their Processing Set page can fail to navigate to the Files tab, and instead show a 404 error. This problem occurs when a Processing Set contains approximately 140 or more Data Sources. To work around this issue, navigate directly to the Files tab, select the Current Errored Files view, and add a condition to filter the view by Data Source - selecting the data sources from the current Processing Set. |
Server 2022 | Not Planned |
| 2023-06-21 | REL-809665 | Relativity Forms | When the 'Save and New' button is clicked in a popup window, the popup disconnects from the parent object and is unable to save again. The initial save successfully completes, however the user will need to close the popup and reopen in order to continue. As a workaround, we recommend using the 'Save' button instead. | Server 2022 Patch 3 | Not Planned |
| 2023-04-18 | REL-604868 | Case Dynamics | The Fact Modal date picker does not load the correct font for the *Previous* and *Next* buttons on the Calendar popup. However, this does not affect functionality and users can still click on the button area to navigate to Previous or Next month. | Server 2023 | Not Planned |
| 2023-03-10 | REL-827207 | Discovery | Google has made an update to their GMAIL export format. Due to this change, the automated sidecar metadata ingestion when processing GMAIL data is not functioning. | Server 2021, Server 2022, Server 2023 | 14.3 |
| 2023-02-13 | REL-815444 | Relativity Scripts & Utilities | Service account activity from TDFE (Track Document Field Edits) for Updated By fields can show up in the "Reviewer Statistics - No System Administrators" report as a blank user. This happens if user 777 is not a system administrator in the environment, because TDFE is hard coded to use UserID 777 for Service account. | Server 2021, Server 2022, Server 2023, Server 2024 | |
| 2023-01-19 | REL-704035 | Errors | When top level container files are replaced using Download / Replace, the replaced record will still reside in the Processing Source Location, rather than the workspaces file repository. | Server 2022 Patch 1, Server 2023 | Not Planned |
| 2022-11-09 | REL-757714 | Case Dynamics | Document viewer navigation doesn't work as expected when using layouts to review documents tied to facts or other objects. The easiest way to review the documents tied to facts or other objects is by using the standalone viewer. | Server 2021 Patch 4, Server 2022, Server 2023 | |
| 2022-10-10 | REL-716071 | Imaging | Imaging PDFs using the Native Imaging profile with a specific type of native redaction can sometimes result in a full page redaction. The Basic Imaging profile does not have this issue. If you encounter a full page redaction, use the Basic Imaging profile instead. | 10.3 | Not Planned |
| 2022-09-19 | REL-744493 | RDO Framework | There is a limitation of 50 characters in the Name field. | Server 2022 | Not Planned |
| 2022-08-10 | REL-596209 | Audit | Running a Reviewer Statistics Report in a workspace with audit installed may not generate the results in time if the workspace has a large number of audit records in DataGrid/ElasticSearch. | 10.3, Server 2021, Server 2022, Server 2023 | |
| 2022-08-04 | REL-719440 | Reviewer Interface | Searching Excel files will find hits, but will not advance to a new tab if the hit is in a different sheet. | Server 2022, Server 2023 | Server 2022 Patch 1 |
| 2022-07-13 | REL-702489 | Workspace Upgrades | Server customers upgrading from 10.3 to Server 2021 or Server 2022 who have customized the Custom Page RDO with fields that are marked "Open for Association" may encounter an error. As a workaround, remove any custom fields on the Custom Page object type and retry the workspace upgrade. | 10.3, Server 2021, Server 2022 | Server 2023 |
| 2022-06-07 | REL-525326 | Relativity Forms | Long text fields with values that end with an ellipsis cannot be edited (they become Read Only) in Relativity Forms. | 10.3, Server 2021, Server 2022, Server 2023 | |
| 2022-06-03 | REL-680999 | Searching | Carriage returns are interpreted literally rather than replaced with OR operators when performing an ad hoc search with the operators "Begins With", "Does Not Begin With", "Ends With", and "Does Not End With". | 10.3, Server 2021, Server 2022 | 10.3 Hotfix 10.3.287.3, Server 2021 Hotfix 11.1.514.7, Server 2022 Hotfix 12.1.537.3 |
| 2022-05-26 | REL-669307 | Publish | The Processing Set publish status will remain Incomplete when using the Republish action on newly discovered content from resolved errors on the Files tab. | Server 2022 | Not Planned |
| 2022-05-19 | REL-31122 | Reviewer Interface | Very small redaction text does not show up in production images. | 9.2, 9.3, 9.4 | Not Planned |
| 2022-05-17 | REL-664963 | Processing | Dedupe fields will be propagated to child documents when the Processing Profile setting is set to 'No' for the first Data Source in the first Processing Set published in the workspace. | 10.3 | Not Planned |
| 2022-04-20 | REL-663128 | Discovery | When processing an RSMF file with Unicode characters in the header, attachments may not be discovered. This will be identified with the error "Unable to extract an attachment from RSMF file". | 10.3, Server 2021, Server 2022, Server 2023 | 14.3 |
| 2022-03-09 | REL-655940 | ADS | Pagination in the "Workspaces Installed" of the Application Library view form may not work. The workaround is to use a large page size, filters and/or sorts to narrow into specific workspaces. | Server 2021 Patch 2 | Not Planned |
| 2022-02-07 | REL-641177 | Discovery | If a large number of Entities exist in a workspace, custom document number prefixes attached to Entities do not properly load when creating a Data Source. | Server 2021 | Not Planned |
| 2021-12-03 | REL-621434 | Discovery | Processing OneNote files may result in additional discovery time. | 10.3, Server 2021, Server 2022, Server 2023 | |
| 2021-11-18 | REL-617588 | Processing | The PowerPoint Hidden Slides metadata field is not accurately indicating the "yes" value for files that meet the criteria of containing hidden slide(s). Please note, the extracted text field does contain the text of the hidden content. | 10.3 | Server 2022 |
| 2021-11-15 | REL-507525 | Discovery | When corrupted Microsoft Outlook Personal Folders (.pst files) are processed, there is a chance that the order of entries in the PST might be corrupt. If such PSTs are partially published, and then the original PST is retried to fix the corruption, run through discovery, and published, the relationships between the parent and child items can become corrupted. This results in parent and child elements appearing in an incorrect order. | 10.3, Server 2021, Server 2022, Server 2023 | |
| 2021-10-14 | REL-604605 | Publish | The republish action from the Files tab will not be performant on larger data sets (~2,000,000+ documents.) | Server 2023 | Not Planned |
| 2021-10-07 | REL-591699 | Errors | Clicking the Publish button to resolve publish errors on the Processing Set page will only resolve the File Level errors that are outstanding. If Job Errors are present, they will have to be retried through the Job Errors tab. | Server 2023 | Not Planned |
| 2021-10-07 | HYDRO-15023 | Reviewer Interface | Duplicate View audits are created when documents are viewed in the Image Viewer. | Server 2021 | Server 2022 |
| 2021-09-21 | REL-591658 | Reviewer Interface | In the Classic Reviewer Interface, when a relational field contains non-alphanumeric characters, such as '%', the field's icon fails to load on the page. | Server 2021 | Server 2021 Patch 2 |
| 2021-09-21 | REL-596156 | Short Messages | When a user images an RSMF that contains a file attachment (such as Word, Excel, PPT, etc.), the imaged RSMF says the attachment is missing when it is not true. This doesn't happen for attachments that can be displayed in the Viewer, such as pictures. | Server 2022 | Server 2023 |
| 2021-09-09 | REL-569071 | ADS |
When a user clicks the "Install" button in the Application Library to install an application to specific workspaces, a dialog displays the error message "There are no views." The workaround is to go to the workspace to select that application from the library. |
Server 2021 | Server 2021 Patch 2 |
| 2021-08-19 | REL-527723 | Hold Admin | Rare critical defect that causes a large volume of unintended reminder emails to be sent. | 10.3 | 10.3 Patch 5 |
| 2021-08-19 | REL-414261 | Structured Analytics | If name normalization produces two entities that look the same, but one has an invisible character, the Entity results import phase will fail with a duplicate key exception. | 10.3, Server 2021 | 10.3 Patch 5, Server 2021 Patch 1 |
| 2021-08-19 | REL-416488 | Structured Analytics | Structured Analytics email threading jobs fail to complete when preparing Email Threading Display data during import phase, if the content to be parsed into XML contains surrogate block characters. | Server 2021 | Server 2022 |
| 2021-08-19 | REL-586162 | Production Sets | The dates are shown in wrong formats for clients in different regions. For example, clients in Australia would expect to see the date in DD/MM/YYYY format, but the bug renders the date in MM/DD/YYYY format. | 10.3, Server 2021 | 10.3 Patch 5, Server 2021 Patch 1 |
| 2021-08-10 | REL-482867 | Publish | When deleting documents with Post Publish Delete, the associated Processing Sets will have incorrect unpublished file counts. | Server 2022 | Not Planned |
| 2021-08-09 | REL-569985 | Discovery | Microsoft Forms are not supported in Pre-2007 Microsoft Office Word, PowerPoint and Excel files, as they are detected as bin files and currently are not flagged with an exception. For an interim workaround, please convert to Post-2007 format. This affects all supported versions. | 10.3 | Not Planned |
| 2021-07-16 | REL-574981 | Summary Reports | When deleting a Summary Report from the Summary Report page, the delete button will not function and perform the delete. As a workaround, you can delete the desired Summary Report by navigating back to the main list of Summary Reports using the delete mass operation. | Server 2022 | Not Planned |
| 2021-06-30 | REL-571089 | Relativity Forms | Custom Form Objects do not reflect filter view conditions set on Child or Associative Objects. Results display all field values. | Server 2022 | Server 2023 |
| 2021-06-29 | REL-520434 | Relativity Forms | On a Relativity Forms enabled page, while opening an associated object in a modal which is displayed in the non-Aero older forms rendering engine, any delete action taken for a record will not appear on the initial forms page until after the page is refreshed. | Server 2022 | Not Planned |
| 2021-06-29 | REL-550994 | Infrastructure | GovCloud Only: Pre-2007 Word, PowerPoint and Excel files will experience errors if Native option is used for text extraction. The errors may result in missing extracted text for these files. The recommended workaround is to use the Relativity text extraction option. | Server 2022 | Not Planned |
| 2021-06-22 | REL-568555 | Installation | The RelativityScriptLogin SQL user uses the same password as the EDDSDBO SQL user. They should be able to have different passwords. | 10.2, 10.3 | Server 2021 |
| 2021-05-20 | REL-546542 | RDO Framework | RSAPI endpoints can fail to read documents in unassigned batches. | 10.3, Server 2021 | 10.3 Patch 5, Server 2021 Patch 1 |
| 2021-05-14 | REL-554383 | Errors | You are unable to use any of the Error Action buttons of Retry, Ignore, Edit Notes, Download File, and Upload Replacement File when viewing individual Document Errors. The recommended workaround is to use the error actions provided in the Files tab to complete error remediation. | Server 2022 | Server 2023 |
| 2021-05-07 | REL-483620 | RDO Framework | After a choice hierarchy gets re-parented the order of multi-choice values displayed in the item list appears in an un-intuitive order. The order no longer corresponds to the hierarchy. There is a work around which is to manually update the order of each choice in the hierarchy. | 10.0, 10.1, 10.2, 10.3, Server 2021, Server 2022 | Not Planned |
| 2021-05-06 | REL-554397 | RelativityOne Redact | The user-experience around reverting a spreadsheet chart redaction using Relativity Redact is not intuitive. After redacting a chart, the user must reject the chart redaction in the Redact QC card and refresh the document view after being prompted by the Redact toast notification to do so. The user might intuit that they could right-click on the redacted chart and revert the markup using the 'Revert' option like other cell redactions but they cannot because the user is actually clicking on the cell underneath the chart rather than the chart itself. | Server 2022 | Server 2023 |
| 2021-04-26 | REL-509474 | Errors | The Error Category field may display 'Unknown' for some Discover or Publish errors. | Server 2022 | Not Planned |
| 2021-04-26 | REL-527800 | Errors | Specific FileIDs included in processing retry jobs no longer appear in the general data source audit table. The information can be found by selecting the JSON tab in the audit window. | Server 2022 | Not Planned |
| 2021-04-20 | REL-518133 | Summary Reports | When navigating to the Summary Reports page and selecting the report to navigate to, a general error can appear when trying to load the page. After receiving the first error, clicking to navigate to the same report will allow you to navigate to the desired page. | Server 2022 | Not Planned |
| 2021-04-07 | REL-513517 | Imaging | Some older versions of a password protected Microsoft Note may not image using native imaging. | Server 2022 | Not Planned |
| 2021-04-07 | REL-532570 | Imaging | Some PDF file may render incorrectly when using the native imaging profile. | 10.3 | Server 2021 |
| 2021-04-01 | REL-541867 | RDO Framework |
If someone tries to save a document that was previously coded with a user that has since been removed from the workspace, the save fails. This can also happen if the user was not mapped to a system user during an ARM restore. In either case, this works fine in classic. This only happens if the user field is on the layout and editable. These are a few potential workarounds, in order of feasibility: * Set the user field to read only. * Remove the user field from the layout * *Scenario 1 only (see below):* Add the user back to the workspace * *Scenario 2 only*: Re-create the deleted user, add them to the workspace, then manually re-code the affected documents with that user. Mass Edit can be used to make this process easier * *Scenario 3a only*: Create the missing user, then manually re-code the affected documents with the same user. Mass Edit can be used to make this process easier * *Scenario 3b and 3c only*: Manually re-code the affected documents with the same user. Mass Edit can be used to make this process easier * Code the documents with another user. |
Server 2022 | Not Planned |
| 2021-03-17 | REL-453550 | Discovery | Word documents that utilize the Native text extraction method during Processing may not have the Has Hidden Data metadata field properly set. This issue is not present when processing the Word documents in dtSearch or Relativity extraction methods. Using the Relativity extraction method is the recommended workaround. | 10.3, Server 2021, Server 2022, Server 2023 | |
| 2021-03-04 | REL-469855 | Assisted Review | For an Active Learning project, on the Prioritized Review card, the box containing the values for the Family Field can look cut off. This issue isn't consistently reproducible, even when using different browsers, so there isn't a planned resolution. | Server 2022 | Not Planned |
| 2021-02-10 | REL-497226 | Imaging | Imaging PDFs in color may have a light hue rather than a true color match of the PDF native. | 10.3 | Not Planned |
| 2021-01-13 | REL-511187 | Layout | The Object Type column on the Choices list in admin is incorrectly specified as "Case" rather than "Resource Pool" for choices belonging to the "dtSearch Index Share Location" and "Processing Source Location" fields. | Server 2021 | Server 2022 |
| 2021-01-07 | REL-509917 | Discovery | OneNote 2003 documents can't be processed on workers with Office 2016 installed as Microsoft did not make their software backwards compatible with that version. | Server 2022 | Not Planned |
