Relativity Legal Hold

Relativity Legal Hold is Relativity's integrated solution for a complete legal hold management workflow application. Legal Hold helps you identify and preserve relevant data when you anticipate litigation. Better understand your organizational data structure, which gives you an advantage in preparing for a hold, responding to a regulatory agency, or negotiating with opposing counsel with Relativity Legal Hold.

Instead of sending ad hoc emails and manually tracking responses in spreadsheets to manage a legal hold, you can centralize this process by using one application. Using Legal Hold, you can:

  • Send out hold notifications by email to confirm involvement.
  • Interview custodians to gather information.
  • Automatically follow up with unresponsive custodians.
  • Track and analyze responses using the Relativity Pivot feature.
  • Generate reports to maintain a defensibly-sound audit trail of all communications with custodians and other relevant parties.

This guide outlines Legal Hold's structure and functionality and describes how to create, manage, assess, and close a legal hold or hold-related project. 

This page contains the following information:

Preparing to use Relativity Legal Hold

This overview guides you through a workflow to install and use Relativity Legal Hold for the first time and on an ongoing basis. Issuing and managing compliance around legal holds is an iterative process. A process that requires periodic review from the legal team at any organization.

Before installation

Before installing and using Relativity Legal Hold, the Hold Admin needs to gather some information. This information will be used when setting up Relativity Legal Hold, email, and preservation holds. See the pre-requisite links below.

Installing Relativity Legal Hold

For customers who are using Relativity Legal Hold to manage their own legal holds, it is recommended to install the program to one workspace. This allows for the consolidation of reporting and monitoring custodian interactions across all the organization’s legal holds. If you are installing Relativity Legal Hold to take advantage of the communications and acknowledgments feature, it is recommended to put this in a workspace separate from your legal hold workspace. If you offer Relativity Legal Hold as a service for you clients, it is recommended to separate the workspaces per client.

Legal Hold technical requirements

To have full use of Relativity Legal Hold, the Hold Admin needs to install the application and configure access, as well as set up email, the custodian portal, and preservation hold settings. Without this setup, a legal hold project can't be completed. Follow the setup in the order below.

  1. Install Relativity Legal Hold from the application library. Installing Legal Hold. (Required)
  2. Configure access and security for Relativity Legal Hold. Legal Hold workspace security. (Optional)
  3. Complete email settings on the Legal Hold Settings tab. Adding Outgoing Email settings and Adding Incoming Email settings. (Required)
  4. Complete custodian portal settings. Adding Custodian Portal settings. (Optional)
  5. Complete preservation hold settings on the Preservation Hold Setting tab. Preservation Hold Settings. (Optional)

Setting up Relativity Legal Hold may require the assistance of support@relativity.com.

Relativity Legal Hold considerations

A variety of teams are required to communicate and implement a legal hold. Consider the following as you are getting started with Relativity Legal Hold.

  • What role will members of the organization have in creating a hold, sending a hold, and implementing preservation management required under the hold.
    • Some roles to consider are:
      • Project Owners - the employees who are ultimately responsible for identifying custodians, drafting the notices, and managing the hold process.
      • Project Administrators - the employees who will be using Relativity Legal Hold for creating the hold and sending it to employees.
      • Data Stewards - employees responsible for managing the electronic assets and information systems of the organizations.
      • Alert Groups - groups or teams that will be notified if a custodian answers a question in a certain manner.
  • Review existing legal hold notices and communications and prepare them as templates in Relativity Legal Hold.
    • Communication types to consider
      • Legal Hold or Preservation Notices - the notification and instructions that hold participants receive that explains their obligations under the hold
      • Alert Notices - the notification to the Alert Group that a custodian has answered a question in a way that requires attention
      • Release Notices - the notification that an individual or all the hold participants have been released from their obligations under the hold.
  • Determine what the reminder and escalation cadence will be for individual holds.
  • Determine whether periodic reminders for individual projects or for all holds will be sent and what the cadence of those reminders will be.
  • Review current hold questionnaires for templates and what standard questions might be asked of all hold participants.
  • Review procedures for communicating hold notices to data stewards.

Template review and revision

Templates are an important feature of Relativity Legal Hold. Templates allow you to automate the creation of communications and hold management settings according to the policies of your firm. Relativity Legal Hold uses project templates and communication templates. Relativity Legal Hold is installed with a default template that can be revised to fit your needs. Additional templates can be created based on your hold strategies. For more information, see RelativityOne Hold and Collect workspace template.

Communication templates are sorted by communication type and additional templates can be added. Communication templates include:

  • Alert Notice
  • Legal Hold Notice
  • Email Acknowledgement
  • Legal Hold Release