Server Support Policy

Customer Support and Troubleshooting

Our customer support and troubleshooting services are only available for supported versions of our software. If an issue is identified in an unsupported version, we will be unable to diagnose errors, provide technical assistance, or offer corrections. To ensure uninterrupted support and access to the latest enhancements, security updates, and bug fixes, we strongly recommend that all customers upgrade to a supported version of the software. Maintaining an up-to-date version ensures compatibility with our latest features and allows us to provide the highest level of service.

In addition to our policy on unsupported software versions, we do not provide support for certain requests and services, regardless of the software version in use. These include administrator or end-user training, client-requested enhancements or features, third-party software installation, onsite support, environment configuration, and language translations. Additionally, we do not support database or case migrations, troubleshooting of non-Relativity environment issues or third-party software, or issues related to improperly formatted data. For assistance with these matters, we recommend consulting internal resources or third-party service providers specializing in these areas.

If you need technical assistance, contact our Support team through our Support page.

Support Policy

Support end dates for major releases of Relativity Server are listed below. A major release is defined as a new release that is incremented by running a full Relativity installation package and officially branded as a “Server YYYY” release. Relativity provides hot fixes and patches to address quality issues and vulnerabilities for major releases. More information on hot fixes and patches can be found here.

Relativity will generally announce the support end date for new major versions in conjunction with the initial release date. After 2024, major releases will include maintenance and security updates and will be supported for 12 months after the next major release (e.g. if Server 2026 is released on November 1 2026, support for Server 2025 would continue until November 1 2027).

Note: Documentation for unsupported versions of Relativity will not be updated, verified, or searchable.
Version Release Date Included Technical
Support Ends
Included Critical
Patches End
Server 2024 - Relativity 24.0 November 15, 2024 To be announced To be announced
Server 2023 - Relativity 12.3 September 24, 2023 Server 2025 release date + 3 months Server 2025 release date + 3 months
Server 2022 - Relativity 12.1 March 21, 2022 February 28, 2025 February 28, 2025
Server 2021 - Relativity 11.1 March 24, 2021 December 31, 2023 December 31, 2023
Relativity 10.3 January 20, 2020 June 30, 2022 March 24, 2022
Relativity 10.2 October 14, 2019 July 20, 2021 July 20, 2021
Relativity 10.1 July 15, 2019 April 14, 2021 April 14, 2021
Relativity 10.0 April 15, 2019 January 15, 2021 January 15, 2021
Relativity 9.7 February 4, 2019 October 15, 2020 October 15, 2020
Relativity 9.6 February 28, 2018 August 4, 2020 August 4, 2020
Relativity 9.5 January 25, 2017 August 28, 2019 August 28, 2019
Relativity 9.4 June 29, 2016 July 25, 2018 July 25, 2018
Relativity 9.3 Dec 4, 2015 December 31, 2017 Mar 4, 2017
Relativity 9.2 May 29, 2015 June 30, 2017 Aug 29, 2016
Relativity 9.0/9.1 Nov 14, 2014/
Feb 25, 2015
Dec 31, 2016 Jun 29, 2016
Relativity 8.2 Jun 2, 2014 Dec 31, 2016 Dec 31, 2016
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