One or more Fileshares are not accessible

Description

This alert is triggered when one or more network file shares on resource servers are inaccessible.

Resolution Guidance

Impact When Active

When a network file share on a resource server is inaccessible, dependent applications and processes may be unable to perform read or write operations. This can lead to job failures, processing delays, or interruptions to users until access is restored.

How To Resolve

1. Login to Kibana.
2. Navigate to Fileshare dashboard.
3. Identify the specific host(s) where the fileshare is inaccessible and note the fileshare path.
4. Verify whether the issue is isolated to specific host(s) or affects all hosts attempting to access the fileshare.
5. From each impacted host, verify the fileshare path and permissions:
   • Verify access to the fileshare path (e.g., \\server\share).
   • Verify read permissions by opening or reading an existing file on the fileshare.
   • Verify write permissions by creating or modifying a test file on the fileshare.
6. Ensure the service account has the necessary read/write permissions on the fileshare.
7. Verify network connectivity and access rules between the impacted host(s) and the fileshare server.

Alert Details

Alert Condition Details

Name	Value
Rule Type	Elasticsearch Query
Data View	metrics-*
Filter Query	relsvr.resourceserver_networkshare.accessible: 0
Group	Count
Threshold	> 0
Time Window	90 sec
Frequency	30 sec

Alert Metric Details

Metric Name: relsvr.resourceserver_networkshare.accessible

Metric Description: Alert is true if one or more resource server network shares are inaccessible for at least 90 seconds.

Metric Attributes:

Attribute Name	Description
labels.mount_point	File share location
labels.state	accessible/inaccessible
labels.system_filesystem_display_name	File share resource server display name