Communication analysis
The Communication Analysis widget is a dashboard widget for Analytics. After running the name normalization operation within structured analytics, you can use this widget to visualize communication frequencies, patterns, and networks between the entities linked to the documents in the view.
Security permissions
The following lists the security permissions required for interacting with the Communication Analysis widget:
Object Security |
Tab Visibility |
Other Settings |
Item-level Security
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- Admin Operations -
Communication Analysis Widget*
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- Entity From field
- Entity Recipient field
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*The Communication Analysis Widget permission grants group members permission to add the Communication Analysis widget to a dashboard via the Add Widget drop-down menu. Groups without this permission can still view and interact with the Communication Analysis widget assuming they have access to the dashboard the widget is part of.
Notes:
- Documents that a user does not have permission to view are omitted from the Communication Analysis visualization. This means that entities that only exist in those documents are not included in the visualization and count calculations are adjusted accordingly.
- Entities that a user does not have permission to view are omitted from the Communication Analysis visualization.
To add the Communication Analysis widget:
- Navigate to the Documents tab.
- Click Add Widget to display a drop-down menu.
- Select Communication Analysis from the Add Widget drop-down menu.
Note: If name normalization has not been run, you can still add the widget, but an error message appears.
The Communication Analysis widget queries and renders entity data directly from the Entity From and Entity Recipient document fields populated by name normalization. For more information, see Name normalization. The widget counts each document as one communication between the top segment senders (Entity From) and recipients (Entity Recipient). It does not display or count entities found in lower segments of an email document (Entity Participant). By default, the visualization displays the largest 500 communicating entities identified within the document list view. Entities that fall outside the top 500 are not rendered in the visualization, even though they are still communicators within the document view. The communication counts are only based off of the entities rendered in the visualization.
Notes:
- For best results, keep all unique documents in your document view rather than inclusive email documents only.
- For best results, remove duplicate email documents so as not to double count a single communication.
Nodes
Each entity is represented by a blue circle called a node. Nodes are sized based on the number of times the entity appears in the Entity From and Entity Recipient document fields, which represents the total amount of communications the entity was involved in. By looking at the size of the nodes in comparison to one another, you can determine the entity that communicated on the most documents.
Links
Links are the gray lines that represent the communication between two entities. The width of the link between two entities is based on the amount of bidirectional communications between the two entities. In other words, the link width represents the number of documents where EntityA/EntityB lives in the Entity From field and EntityB/EntityA lives in the Entity Recipient field.
By looking at the link width, you can determine with whom a certain entity communicated the most.
You can perform the following actions on the Communication Analysis widget: