Legacy viewer installation

This section outlines how to install the legacy ActiveX viewer. This information is only relevant to system admins who want to set up their Relativity Server 2021 environment to use the ActiveX viewer instead of the HTML viewer. You can also let users switch from the HTML to the ActiveX viewer on an individual basis. If you plan on using only the default HTML viewer, you don't need to follow the steps on this page. 

The ActiveX Server 2021 viewer is compatible with Relativity Server 2021. However, we recommend you always use the latest version of the ActiveX viewer.

If you have instances using a version prior to Relativity Server 2021, you should not install the ActiveX Server 2021 viewer in those instances. For details, see Reverting to the ActiveX viewer.

  • To install the latest version of ActiveX viewer, you must have Microsoft .NET 4.6.2 runtime or above and Microsoft Visual C++ 2015 Redistributable installed on the client machine.
  • We recommend that you download and install the latest version of the Viewer Installation Kit.
  • You can't use the Relativity viewer with earlier versions of Relativity.
  • Earlier versions of the ActiveX viewer aren't compatible with Relativity
  • If you have a client machine that accesses multiple instances of Relativity that require different versions of the ActiveX viewer, the corresponding ActiveX viewers must be installed. To ensure proper viewer functionality, you must close their browsers before they switch from one version to the next.
  • If you are running an OS that is x64 and not x86, you need to use IE x86 (32-bit) when accessing Relativity because the Relativity Viewer is a 32-bit application.
  • You can only use the ActiveX viewer in Internet Explorer.
  • For ActiveX viewer versions before, you must install Microsoft .NET 4.5.1.

Make sure that you have the latest version of the legacy viewer from Oracle before you attempt to use the legacy ActiveX option in Relativity Server 2021.

This content contains the following information:

Pre-installation configuration

Installing the ActiveX viewer

Enterprise viewer deployment

This section includes instructions for use by system admins who want to deploy the ActiveX viewer across their organization. You can download a standalone utility for installing the viewer, and then run it according to the procedures established by your organization for installing applications.

Note: To obtain the Viewer Installation Kit, you must be able to access a workspace in Relativity. You must also have the security permission View Workspace Details under Admin Operations on the Security page.

  1. Log in to Relativity.
  2. Click on a workspace where you have the security permission View Workspace Details.
  3. Select the Administration tab, and then click Workspace Details.
  4. Click Download Viewer Installation Kit to download the utility containing executable files for the viewer installation.
  5. Run the executable and follow the instructions on the dialogs. Depending on the current workstation configuration, some or all of the files list in the dialog will be installed.
  6. Restart the browser after the installation completes.

Single workstation viewer installation

To install the Relativity viewer, you must complete a one-time process, which initiates when you open a document in the Relativity viewer for the first time. Before you begin, make sure that you completed the steps in Adding Relativity as a trusted site.

The settings on your workstation determine the steps that you need complete to install the viewer. This section describes the messages that most users encounter.

  1. Log in to Relativity, and navigate to a workspace.
  2. Click a document to open it.
  3. If a warning message appears at the top or bottom of your browser, use the following instructions to install the add-on. Otherwise, continue to step 3.
    1. Right-click the warning, and then select Install This Add-on for All Users on This Computer.
    1. Click Install on the pop-up. If the viewer has successfully installed, you can begin working with your document. Complete step 3 if an error message displays.
  4. If Relativity displays a message indicating that the viewer could not load, use the following instructions to run the Viewer Installation Kit.
    1. Click the link to launch the Viewer Installation Kit.
    2. Click Run on the File Download warning message.
    3. Click Run to begin the installation process.
    4. Click Install to download the installation files. Depending on your workstation configuration, you may see all or some of the files listed in wizard for Relativity Viewer Installation Kit. The required files for the viewer may take several minutes to download. The installation wizard displays a progress bar for monitoring the download of these files.
    5. Click Finish on the confirmation message after the installation completes.
    6. Close and then reopen your browser. You can now use the viewer to display documents.

Issues with multiple file-viewing applications

If your workstation doesn't support multiple file-viewing applications, you may encounter Viewer issues. An error can occur while attempting to load Oracle Outside In dlls when another version of Relativity is run in the same IE session or when other file-viewing tools such as Quick View Plus or iPro are installed on the machine.

To resolve this issue, close all IE windows and reopen Relativity. If this does not resolve the issue and you are using Quick View Plus, please refer to the Quick View Plus section of this document.

Uninstalling old versions of the viewer

Note that the ActiveX Server 2021 viewer is only backward compatible with Relativity 9.4. If you have instances using a version prior to Relativity 9.4, you should maintain the ActiveX version relevant to the version of Relativity you're using.

Perform the following steps to uninstall the Relativity viewer:

  1. Click Start > Control Panel > Add/Remove Programs.
  2. Double-click Relativity Web Client in the program list.
  3. Click Yes on the confirmation window.
  4. Duble-click Relativity Web Client Managerin the program list .
  5. Click Yes on the confirmation window.