Note: The Windows Azure Gateway VPN will no longer be supported for RelativityOne production instances as of August 13. 2018. Please refer to GlobalProtect VPN client
This page contains the following information:
The VPN software (Azure Point-to-Site) must be installed locally, which needs to be done under a "Local Administrator" account. Processes to attempt circumvent this local installation are not supported by Microsoft.
Note: Without local administrator access, users cannot use the VPN to connect to the Utility Server.
The VPN client is compatible with the following operating systems:
- Windows 7 (64-bit)
- Windows Server 2008 R2 (64-bit only)
- Windows 8 (64-bit)
- Windows 8.1 (64-bit)
- Windows 10
Note: Mac and Linux are not supported at this time.
Installing the Windows Azure VPN client
Note: Your Relativity VPN connection is typically created during the onboarding process for RelativityOne. You will first receive an email from Relativity with a link to download a password-protected zip file. The link is only good for 24 hours. You will also receive a second email with the password that is needed to perform the extraction of files from the password-protected zip file you download. If you have questions, please contact your designated Customer Success Manager.
- Download the password protected zip file from the link in the first email. The zip file will download to your Downloads area.
- Click the downloaded zip file to open it.
- Extract the contents of the zip file. You will be prompted to enter the zip file password that is sent in the second email you received.
There are two files that will be extracted:
- Credentials.txt - contains username, password, and IP address for connecting with the VPN client
- [customer DNS name]-VPN Client.exe - installs the VPN connection to your machine.
- Navigate to the extracted files, and then click on [customer DNS name]-VPN-Client.EXE.
- Click Run.
Note: A Windows warning pop-up may display after entering the password. Click the More Info link and click Run Anyway. When prompted whether to run the application, select Yes.
The VPN client is now successfully installed on your machine.
- Open the installed VPN client and connect to it.
Note: In Windows 7, the VPN client is installed to Control Panel > Networking and Internet > Network Connections. In Windows 10, the VPN client is installed to Control Panel > Network and Sharing Center > Change adapter settings.
- Once the Windows Azure Virtual Network pop-up appears, click Connect.
You are now connected to the VPN.
To verify, you have connected successfully, check the Network Adapter button on your toolbar and verify that the [customer DNS name]-VPN-Client status is “Connected.”